Mutual Security Credit Union Westport Ave, Norwalk

Mutual Security Credit Union Reviews

• D

  David McNeal
  2

  1. Very mediocre experience with my mortgage. The loan agent didn't do anything in a timely fashion. 2. I was chastised twice for making cash withdrawals of over a certain amount of money. 3. They CANNOT perform international wire transfers. 4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I called the main number the customer service person even got snippy with me. 5. Manuela in Norwalk is fantastic. She was consistently helpful and friendly.

• L

  Linda Lambert
  1

  About to switch banks- I have been a customer for many years, the personality of this bank has definitely changed. It used to have a heart and now does not- I had my son and daughter, one a new college graduate and my son, about to graduate, open accounts there. The bank decided a day early to pull a large payment from my daughter's account, she was paid today, and the day the payment was supposed to be made. Nope they already pulled it already and charged her an over draft fee...she doesn't have a lot of money, just starting out- my accounts do, and they showed no mercy towards the small account holder. I am quite disgusted- be warned if you want an automatic payment withdrawn it comes out THE DAY BEFORE YOU ASK THEM TO DO IT -be warned, even the teller at the bank did not know that, and they forgive NO ONE!

• A

  Antoinette
  1

  Terrible bank. I have deposited money twice that went missing. Once took cash through ATM, spit out my card and no receipt, another time my checks went missing for over a month till I started threatening to report them, then they were magically found in 10 minutes. They constantly block credit cards purchases for suspended fraud (many under $5) and since they don't have 24 hour customer service it's impossible to get help. Bank elsewhere.

  Response from the owner

  Hi Antoinette, We’re so sorry to hear of your frustrations. Our commitment to elevate the well-being of western Connecticut consists of making sure you have the financial resources you need. We’re consistently listening to our member’s feedback and have recently made a lot of upgrades and changes to address these concerns. We’ve upgraded our digital banking platform so members can closely monitor their finances from wherever they are including using card controls (instantly lock and unlock your credit/debit cards), real-time alerts set for any account activity including deposits, and more. We’ve also extended our Member Care Team hours to better serve our valued members and upgraded our ATMs at all our branches. We sincerely apologize that we’ve let you down in the past, but promise to keep adapting and developing convenient solutions and services to help you take advantage of all that life has to offer. Thank you for your feedback and if you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected].

• D

  Dean Vaccaro
  5

  After years of dealing with Bank of America's outrageous fees, I switched to Mutual Security. I love this credit union! Awesome, friendly service, superior checking and credit cards, and fair rules and regulations. I couldn't be happier!

• A

  Amariz
  5

  The current manager, Sabrina, explained to me that there was a different manager there not too long ago, so I think MSCU needs a second consideration. My experiences so far have only been positive. Everyone, including Sabrina, are always more than willing to take the time to answer any questions. Although I’ve only just recently begun doing banking there, I’m quickly recognized by all of the employees and I feel very welcomed.

  Response from the owner

  Thank you for this feedback Amariz! We are so happy you are finding our member service up to a high standard. Happy Holidays! :)

• K

  Katie Nielsen
  5

  Have an auto loan through Mutual Security and had to contact the Westport Branch to get a copy of our car title. Brandon, the branch manager helped me tremendously and was extremely thorough, devoted and quick to find a resolution. They made it seamless for us and we're also easy to get a hold of and communicate with. I highly recommend them. 👍

  Response from the owner

  Hi Katie Thank you for such great feedback about our Norwalk Branch and our manager, Brandon. We love to hear such great stories from our members on how we have helped make their lives easier!

• P

  Peter Small
  5

  I've been with them for years, great interest rate on checking, low fees and my car dealer couldn't figure out how I got the rate I did from them on my car. Maybe not the most polished organization but I will take them over the big banks any day

• R

  Ryan Zuppinger
  1

  worst experience I've ever had with a credit union. bunch of liars, thieves, and cheats. credit unions are suppose to be owned by the members. I certainly did not feel this way being disrespected by both staff and management....

  Response from the owner

  Hi Ryan, We’re sorry to hear about your recent interaction. This is not the type of experience we want to create for our members. We appreciate your feedback so we can make improvements and to ensure this does not happen again. We ask that you please contact our Member Service Center at 1-800-761-2400, or email us at [email protected], so we can work with you to resolve this issue. Thank you.

• L

  Lauren Felis
  1

  Horrible customer service. I tried to call 4 different branch locations to make a payment on my loan and every single one was busy, once I actually got through to the Norwalk, CT branch hung up on me twice. They also don't offer any online payment option.

  Response from the owner

  Hi Lauren We are sorry to hear about your experience. We have tried to look you up so that we could reach out to you and unfortunately, we do not have you listed as a member. Can you please contact us using our 1-800 number? Please dial 1-800-761-2400, option 0 and speak to someone from our Member Care Team. We can assist in making sure your loan is paid. Thank you for your membership. We look forward to hearing from you!

• M

  Marc Eves
  1

  Lost the title to my car, and then denied it for two months. Then made me pay to replace it after a lengthy fight between MSCU and the DMV.