Municipal Credit Union Jay St, Brooklyn

Municipal Credit Union Reviews

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  JD Sharpe
  1

  Stay far away from MCU. City Council will soon be bringing the entire organization under investigation. MCU is literally the very worst Credit Union you can bank with. ---Crazy hours, unhelpful employees (who also have attitudes), awful customer service, subpar banking services, and branches that are not full service. ATM's are constantly out of order, the online banking system is from 1998, and the CEO was recently indicted for stealing money from the company. FYI: Be prepared to spend about 25 minutes on average when you go to MCU. There will always be an issue to delay you.

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  Cynthia Mathews
  5

  I have been with MCU for past 16 yrs and have been treated like a person at all times. Kuddoes to the people who train the tellers. Polite is the way to go ..Luv them all especially when they call me by name. We are truly a family

• M

  Michael Francis
  1

  WORST BANK EVER. A week ago I went out shopping with my family in Long Island. Then we went to have lunch at a restaurant. I received a call from MCU stating they believe theirs been credit card fraud on my account because the card was used at a Home Depot in Brooklyn. I stated the purchase wasn't mine and their process was to freeze my card on a Saturday. I follow-up with the matter Monday morning and the Manager stated that I need to fill out paperwork that could take up to 7-10days to resolve. And the closest MCU to my home in Oceanside, NY no longer gives out temporary debit cards. I stated to the manager "I was a victim of a BS fraud charge of $36 and now I have to wait 7-10days to receive a new card and send you paperwork. I went to the Oceanside MCU and withdraw all my money. I WILL NO LONGER BANK WITH MCU. P.S. MCU has yet to contact me regarding this matter after the conversation with the manager. They don't give a damn about their customers.

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  Constantina Diakoniarakis
  1

  Why would you close at 4 pm on the busiest area at the busiest time ? People were also waiting to go inside and the manager just slammed the door in our faces . Rude ... Then to top it all off the MCU in Coney Island and Staten Island both have "down" machines to create cards so I have to head all the way to FLATBUSH! Just inconvenient, the entire experience!

• V

  Vito
  5

  With all my visits, professionalism has been the social standard. Can get busy in there, but it is well handled. Clean and organized.

• S

  Sandie Burrus
  1

  This is the worst place to do business. You have to wait hours to do anything even to get a printout of your banking information. They make you stand in line for a teller and even took away the benches for sitting. I've been here for an hour and I'm still 3 numbers away from mine.

• J

  Jasmine Samuel
  1

  I am tired of this bank now,u calling for days now,and you holding for hours to get someone to answer your call ,when I first became a member its was wonderful now lord please, need to know where my money went from them to security mutual

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  Cookie the Pro
  1

  i am disgusted with this credit union, its always a problem i would not recommend to anyone even though i have in the past if its not the president or vice president of this company stealing your money its the system from your log in to branch access i deposited my check last week and now its missing i increased my secure card limit and my score dropped 153 points and there is no history of my deposit even though i have a receipt showing that i did deposit my checks i will not continue to vent i plan to go up there tomorrow

• P

  Paulette Cortijo
  4

  The MCU Bank on Jay Street in Downtown Brooklyn is nice to check out if you need to deposit or withdraw and they have ATM Machines inside the bank as well and the people are friendly too and if you only want ATM Machines they have them down the street in this MCU bank one part is seated the other is standing room only check it out if your in the area 💰💰😊😊

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  Angie Roman
  1

  I'm not giving this bank one star because of this specific branch, I'm giving it one star has a financial institution in its entirety. No customer service hotline everything is automated and there website sucks. Thankfully it's my secondary bank so I don't have to deal with them on a day to day basis.