Mountain America Credit Union Vernal

Mountain America Credit Union Reviews

• D

  David Wagner (Dave)
  1

  Stopped in to open an account, disappointed by the lack of attention given, not very busy and yet I had to wait while one loan officer was with someone else the other was sitting at his desk with no one to help. Finally I just walked out. I mentioned my experience to others in my family and they said they had similar experiences. Most Credit unions I have dealt with in the past are much friendlier than most banks and really have gone out of their way to serve my needs, I felt as though me business was unimportant to them.

  Response from the owner

  Hi, David. We deeply apologize for the negative experience you've had with us. We'd love to hear more about the situation and see how we can help. Please send an email to [email protected] and we'll have a team member reach out to you as soon as possible. We hope to hear from you soon!

• M

  M M
  5

  The customer service I received from 3 different ppl I talked to today. (I wish I would have wrote their names down) were amazing. They seriously need acknowledged. My fault I was stressing a little bit and they were so sweet and helpful. I wish all cust reps were this nice and helpful. If I could give more stars I would. Thank u so much Maryann mcclure.

  Response from the owner

  Hi, Maryann! We're thrilled to hear about your experience with us. We love having you as part of our Mountain America family. Have a great day!

• g

  gary stewart
  5

  I recently visited the West Vernal branch to open a checking account and transfer the balance of two credit cards from the Bank of America in California where I had lived my entire life. I sat down with Nikelle thinking this is all I would be doing. She was extremely knowledgeable and during the course of our conversation she began to review my financial situation with me. I transferred my current car loan over to them which cut my APR in half lowered my monthly payment and reduced the length of my loan! She consolidated my other monthly debts into a Signature loan which is now just the one lower payment. Nikelle did a great job and I strongly recommend Mountain America for your financial needs and planning.

  Response from the owner

  Hi, Gary! We are so glad to hear that Nikelle provided such a great experience. We're thrilled that our team could help you out and help lower your monthly payments. Thank you so much for writing a review and rating us and we look forward to serving you for years to come.

• D

  Diane Barnes
  5

  Awesome service from the loan officers to the branch mgr. Brandon and Meg are both outstanding to work with and total professionals. Most importantly they are personable and understanding people, ready to assist in times of crisis. I recommend this branch in the highest regard.

  Response from the owner

  Diane, Thank you for taking time to provide us with a great review and feedback about your recent interaction with Brandon, Meg and our Vernal East Branch. We appreciate and value your business. I have sent your comments to our Management Team for review and celebration. Member feedback is very important to us so we invite you to continue to let us know if we are meeting your service expectations. Have a wonderful afternoon!

• V

  Virginia Somerville
  5

  I am so grateful for Cat's assistance and help to get me transferred to your bank. I just love her efficiency in dealing with the details and boring stuff. I have talked with Preston and Sam who have answered a myriad of questions for me. You are a family oriented CU and just the right fit for this senior citizen. Thanks!

  Response from the owner

  Thanks for your kind review, Virginia. We’ll be sure your kind words are passed on to Cat and her team!

• H

  HR- Rhetts Trucking
  5

  Cat Eldridge was extremely helpful in setting up a transfer of funds into a CD, she was knowledgeable and made the process smooth. Mt. America is fortunate to have her interfacing with customers. It's people like Cat that make Mt. America the place to do everyday banking. Russ Cowan

• C

  Chuck Martin
  5

  I ran into some problems on my bill pay this month.The teller who took care of me when I came in the other day, kept at it until the trouble was taken care off and fixed! Thank you all!

  Response from the owner

  We’re happy to hear that our team was able to help you out, Chuck! We’ll make sure they’re recognized for their hard work!

• S

  Shela Swain
  5

  We have been banking with MACU for many years. We have always had great experiences as we did online, lobby or drive thru banking.

• J

  Jodi Songmow
  1

  They have never answered any of my phone calls. Maybe theyre better in person but if i expect to be helped over the phone i have to call a different city. Both mountain Americas here dont EVER answer the phone

• J

  Jordan Mcconkie
  1

  Worst bank they dont even deserve 1 star had the atm still 2000 dollars that was going to a loan and they do nothing to help me they just say well that sucks more less they also told me I would have my card today out of the atm and I have to keep calling them to see if i can come get it and what's going and if I didnt have a loan I would shut everything off at this bank and go bank somewhere Els

  Response from the owner

  Thank you for the feedback, sorry to hear that you had a negative experience. At Mountain America we strive to take your concerns and turn them into actionable improvements. Please feel free to visit any branch location or call us at 1-800-748-4302 to discuss how we can make sure you are getting the most out of your membership.