Motto Mortgage Avalon Morris Rd, Alpharetta

Motto Mortgage Avalon Reviews

• G

  George A Sanchez
  5

  We had a great experience from beginning to end. Shayne always answered our calls and emails. He went above and beyond to ensure our closing was smooth. I will definitely recommend Motto Mortgage to everyone!

  Response from the owner

  Hello George, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We hope to continue exceeding your expectations with great service. We're here for you anytime!

• k

  kevin ralph
  5

  We had great service, they responded immediately to every inquiry and we had a very smooth closing within weeks. Great experience. Glad we chose motto mortgage

  Response from the owner

  Dear kevin, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.

• A

  Amie Badjie
  1

  Motto mortgage has been the most stressful, worst and confused experience i have ever had in my life. Loan officer Macintosh eroded all trust and confidence i had in him. My experience is as follows: After sending all required docs to John McIntosh & Khalil Suleiman I was falsely notified of my approval for conventional loan. After about 3 weeks i found a home that i really liked and offer was accepted. Only after paying $500 for the inspection and $550 for appraisal I was then notified of my ineligiblity for a conventional loan. Costing me $1050 and my dream home(first time home buyer) I am sure some of the 5 star reviews are fake to cover up the negative reviews.

  Response from the owner

  Amie, We want to thank you for taking the time to give feedback about your recent experience. We could not find any record with your name at all in our data base, please provide file or loan number. This will help us investigate the matter. Efficient and professional customer service is very important to us . In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience and provide file no . Sincerely,

• A

  Anir Rehmani
  1

  (They had zero reviews before this one. As soon as i left a negative review they started adding 5 star in house reviews from friends n family) They have zero knowledge about anything, they will just print the preapproval from their office desk just by looking at your score without even looking at your tax papers, coz they are third party agents who have no knowledge about the loan requirements and will waste your time and money. I have several email proofs that i can share if any doubt. Run far away from this company, Far away from John Mcintosh, AND Motto Mortgage Avalon!! Take your business elsewhere!!

  Response from the owner

  Hi Anir, Thanks for sharing your experience. We are truly disappointed we did not meet your expectations. Customer happiness is important to us and we hope you will give us another chance in the future. In addition, we would suggest you reach out to us via phone, (office landline number) so we can try to assist better, if interested.

• L

  Liliana Sanchez
  5

  Thanks Shayne for your availability all the time we need it, without your help it would not have been possible.

  Response from the owner

  Hey liliana, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon.

• A

  Adam Day
  5

  I worked with John McIntosh at Motto Mortgage and I could not have wished for better. He walked me through every step and helped with every small detail. There are so many parts to making a mortgage carry through to closing and John was there helping me to understand and prepare for the ups and downs of waiting on appraisals, inspections etc. so many people involved which makes this such a long process but John made it less stressful for me and my family. I highly recommend John and the team at Motto, they will take good care of you