Monona Bank Monona Dr, Monona

Monona Bank Reviews

• J

  Jeffrey Dunn
  5

  I have been with Monona Bank (Middleton Community Bank) for nine years. They started with a fantastic commercial mortgage rate and time frame, making it possible for my business to pay off the mortgage before it matured so it would not have to be renewed. Thank you! I also moved my 40 year old business account to them and have been treated fantastic. Rich my business banker is spot on with my business and feelings. I want to thank all the staff from on line banking to the lobby.....you do a very professional friendly customer service.

  Response from the owner

  Hi Jeffrey, thank you for your kind words, and feedback! We really appreciate it! It is great to hear that you have had such positive experiences with our bank and associates. Our team of Banking Advisors really try to get to know each of our clients, and their goals, in order to provide them with the very best service. We appreciate your continued relationship and look forward to serving your financial needs for years to come.

• E

  Evan C
  5

  Highly Recommend! Amazing staff 👍👍 Just opened up a new account here. Everyone seems pleasant and were having a good day at work. Though I'm sure it's hectic with another branch shut down temporarily (covid-19) nearby, they were very helpful. I hope the next person's experience is as smooth and enjoyable as mine. Thanks Monona Bank!

  Response from the owner

  Hi Evan, thank you so much for you kind words. We are thrilled that you had such a positive experience opening up your accounts with us. Please let us know if there is anything we can do to help you reach our financial goals, as we truly believe there is strength in neighbors!

• R

  Ryan Paulsrud
  5

  Monona Bank is a wonderful partner, as a small business owner in today's trying times you need s bank/partner you can trust. They have done a wonderful job in the past and really stepped it up and brought there A-game during the pandemic, it is very much appreciated. Thank you!

  Response from the owner

  Hi Ryan, thank you for leaving us a review. We really appreciate your feedback! We truly value each relationship that we create with our clients, and we are thrilled to hear that we have continued to provide the extraordinary service you have come to expect from us! We look forward to continuing our relationship for years to come.

• R

  Randy Phillips
  1

  This place is terrible. The app doesn’t work. They need all of our transaction to be by paper check due to the lack of technology. The website is worthless and the staff is clueless. I want away from this place.

  Response from the owner

  Hi Randy, thank you for your honest feedback. We are continually evaluating and finding ways to further improve our digital features in order to make our clients banking experience easy and convenient. We would like to learn more about your experience with our digital products to help us further improve them. Please give us a call at (608) 223-3000 or email us at [email protected] so we can get some additional information.

• A

  Alesha Cody
  5

  After setting up my bank account at Monona Bank last week, I knew I made the right choice by going there. Being new to the area, it is hard to decide who you want to trust with your financials. Linda did a wonderful job setting me up with a checking and savings account by providing me with all of the knowledge of what ATMs are free to use and where all of their branches are located. I feel completely at ease knowing I have a banker I know and trust. Thanks Monona Bank! Keep up the good work!

  Response from the owner

  Thank you for your honest review, Alesha. We strive to make banking easy, and work hard to exceed your expectations by providing you with all the specific financial tools you need to prosper. We look forward to working with you more!

• M

  Mary Pomo
  1

  They Definitely don't give you a very good first impression. Coldest most unfriendly staff I've dealt with in a long time. No smiles no looking at u no conversations just robot like people working. 1000% going to keep my credit union. Always warm and nice and personable there. Not going back to this bank for a few decades.

• j

  jon sisler
  5

  Great service and friendly staff. I love the app. It is easy to navigate and if I have any questions, the staff has the knowledge to get me the answer. The staff knows you when you walk in the doors and greets you by name. Keep up the great service.

• T

  Tyler Wood
  1

  Stay away. I have had two loans with this company, mainly because they were a referral and I appreciated the service they gave me. They didn't have the best rates, but not terrible either. After paying over $25k in interest over the past 6-7 years, I refinanced with someone else as Monona couldn't offer as good a deal and the service from my new lender seemed much better. Upon refinancing, they charged me a $25 fee. I inquired with them because my loan docs said there was no early payoff fee, but said the fee was for "preparation of my payoff amount," which they view as something different. After the amount I paid them, they apparently wanted more. After emailing the VP, she explained what it was for and I questioned it, she didn't respond. No more business for them and I hope everyone stays away.

• J

  John Wardale
  5

  Great locally operated, friendly, full service bank. Free Sprecker root-beer on tap I the lobby. All the $2-bills you want for only $2 each. (I have no idea how they stay in business with crazy prices like that!)

  Response from the owner

  Hi John, thank you for submitting your recent review of your experience with our bank as we always appreciate hearing from our clients who feel we’ve done a five-star worthy job. We work hard to offer our clients an extraordinary banking experience where people like yourself can prosper, every day. We look forward to serving you again soon.

• I

  Ilene Bright
  5

  I am proud to say I have been with Monona Bank since 1984! I could not be more pleased with all services provided.