Missouri Credit Union W Broadway, Columbia

Missouri Credit Union Reviews

• K

  Kristin Pooker
  5

  I have read the reviews and understand the customer frustrations. That being said, if you are in need of a loan, please reach out to Travis at the Buttonwood location. He was professional, kind, gave honest feedback and is a straight shooter. He followed up with me after hours on the day I applied just to let me know he received my information and would call me the following morning which he did. I too am a straight shooter and the few reviews I have written are one to two starts so it's important to give positive feedback when it is well deserved. Thank you Travis, I will definitely refer your branch to anyone I know who is thinking of getting a loan.

• C

  Corey Moriarity
  5

  I had a great experience on our second car loan through MCU. Thanks to Cassandra we were able to solidify our purchase quickly and efficiently!

• c

  chris camp
  1

  So sick of the 0 accountability customer service from this bank. The loan officers and rates are great however I'm not sure that it's worth constantly fighting over access to my own money. The phone reps are rude. There is no 24hr phone system, they claim 24hr banking witch is only true if you want to use the atm for small amounts of money or check your balance on-line. Dealing with this bank remotely is a nightmare. I would avoid it.

• M

  Mark Bowers
  2

  Customer service is awful. The staff seems to be rather passive aggressive and not focused on offering the best service or even run of the mill service for their customers. The loan rates are great which is why they get two stars, but outside of that not the best or easiest place to do business with. Wanted to set up an online payment for a loan I got through them. The process was seriously way more time and labor intensive than getting the loan? Asked a reasonable question like "Why do you need a letter head from my bank, when you've already established my financial information pertaining to my income and who I bank with before I was granted the loan"? Needless stuff like writing my address on receipt when I've mentioned I'm in a hurry, last I check that's not needed. Rates are great, everything else not so much. It's a shame because they could be treating people better and making life easier while they up their customer base, but their service is just a really tough one to deal with.

  Response from the owner

  Hi Mark, We’re sorry you had a frustrating experience. It is our policy to have the bank verify the account information prior to setting up an automatic payment. This policy is to ensure the payment is drafted from the correct account. We are happy to have someone contact you regarding the various payment options available.

• A

  Aubrey Evans
  4

  Missouri credit union has always been there for me. I got my first car loan from them when I was 18. The interest rates are always lower than traditional banks. Would definitely suggest if you’re looking for a new bank to try a credit union specifically Missouri credit Union.

  Response from the owner

  Hi Aubrey, Thank you for entrusting us with your first car loan - we agree our loan rates can be pretty awesome. Your kind words are greatly appreciated. We hope you won't hesitate to let us know if we can help you with an auto loan in the future. Your friends at MCU.

• T

  Tranquility
  2

  I am a new customer. I tried to cash a check but it has to sit in the account for 9 days without being touched. I was late paying a bill as a result which was, "shoulder shrug" their "policy." This does not give me a good impression of them right out the gate.

  Response from the owner

  Hi Tranquility, I'm sorry you had such a frustrating experience and we never want out members to be late with bills. The financial officer who opened your account should have disclosed that there would be a nine day hold on any checks deposited into your account for the first 30 days. Direct deposits and cash deposited with a teller are immediately available.

• E

  Erica McKinzie
  1

  Do not do business with these people if I had known then what I know now I never would have went to them. Shelly Wehmeyer will not return calls or emails and they do not work with u. This is the worst credit union I have ever dealt with.

• A

  Andrew Tveitnes
  2

  The staff is easily beatable. This place is always busy during lunch and there are never enough bankers. The staff is mostly young and not very knowledgeable. Every time I have gone in here it has taken forever and nothing was accomplished. I closed my account after a year due to the inconvenience.

• D

  Darren Reasons
  5

  Always treated well even when I come in Dirty and Yucky from working all day. Love that my Deposited Check is Available Immediately upon deposit!! GREAT EXPERIENCE FOR ME

  Response from the owner

  Thanks, Darren. We are happy to continue providing you the service you deserve.

• p

  patricia burk
  5

  i love this bank. they can help me without having to go into the bank thru the app, on the phone. i would recommened this bank to anyone that dont usuallyuse banks

  Response from the owner

  Hi Patricia, thank you for showing us a little love and for the feedback on our mobile app. We look forward to you next visit to one of our branches. Thank you for your membership.