MidState Federal Credit Union Roosevelt Ave, Carteret

MidState Federal Credit Union Reviews

• D

  Deana Marie
  1

  They have the worst customer service. After being told by my bank that they were a Co-op i was very excited as I’m a navy federal credit Union member! I walked in and was greeted like they didn’t want to talk. The attitude was so unneeded i didn’t bother using the atm to load my money! Never again.

  Response from the owner

  We are not a shared branch. We get about 10 Navy Federal CU calls daily and have people just walk in. We have tried to call them, e-mail them that their website is in error. We want YOU to contact your credit union and tell them. It is one of the reasons that we will not accept deposits in the near future. We ate too small to handle all of Navy Federal Complaints, etc.

• s

  saphinia dort
  3

  This place is starting to be an issue . When I first asked if I had the chance to freeze my account once i put in a bigger sum of money. They said no. Now constantly my card is being locked without my permission or knowing& I keep freaking getting stranded EVERYTIME IT HAPPENS, because I lyft everywhere ☺️. Stranded in class , THANKS . Now I won’t know how I’m getting to class and work Tmm until I call them back and have them DOUBLE CHECK if my card has been unblocked AGAIN.

  Response from the owner

  We have a very extensive fraud shield on our cards. We are very sorry this is happening to you. You do not have to wait till we open. There is an 800 number on the back of the card that you can call to tell them that it was your transactions and they will "unfreeze" your card. Do you have your cell phone as a means of communication? If not, call the office and add that phone number and they will text you in case there is a suspected fraud. Please call the office to discuss your issues.

• B

  Barbara Lyons
  5

  I have been looking to open up an account at a Credit Union and have met with a few in the area. MidState Federal Credit Union is going to get my business because of their great customer service and competitive rates. The manager at MidState was so helpful and answered all of my questions she spent over and hour with me!

  Response from the owner

  Thanks Barbara we look forward to serving you!

• J

  Joy Weitman
  5

  Misstate credit union is the best place for all of my financial needs. From checking, savings and mortgages, they can’t be beat. Their staff is top notch. Always friendly and answer any questions I have. I am beyond pleased working with Tracy Sussmann and her staff

  Response from the owner

  Thanks Joy!

• D

  Dawn Brockup
  5

  I have been a member of MidState FCU for years and have always received exceptional service. The personalize warm greetings and service by the staff are one of the main reasons I make them my primary financial institution.

  Response from the owner

  Thanks Dawn! We appreciate you!

• L

  Lou Mattos
  1

  Closed on the weekends now so if you work a full time job your SOL. Used to bring my change in to deposit into my account until a teller decided to be rude and unprofessional and ask exactly how do I get the change and that I cannot be exchanging coins anymore.

  Response from the owner

  So very sorry you feel this way. Due to Covid and the short staffing situation we decided to close on weekends. We invested heavily in technology to assist our members. You can use your Mobile app to make check deposits, or use our ATM for deposits or withdrawals for cash. We also have free online banking. As for your change, if you are bringing change REGULARLY, the government makes us file SAR's (suspicious activity reports). We do not like doing this to our members, so we ask about money, change, etc.

• P

  Patty Beers
  5

  I love my credit union. The staff is polite and helpful over the phone. They have great products and services that I need.

  Response from the owner

  Thanks Patty! Our Pleasure to Serve!

• Y

  Yvette Segarra
  5

  MidState FCU goes out of their way to treat their members right! Staff is exceptional - I highly recommend MidState FCU for all of your financial needs.

  Response from the owner

  Thanks Yvette! We appreciate you!

• F

  Fran Brill
  5

  Great Bank!!! Staff always greets you with a friendly smile, very helpful. Exceptional service and I highly recommend them to everyone.

  Response from the owner

  Thanks Fran, always a pleasure to serve!

• R

  Rosemarie Gibardi
  5

  MidState FCU has always taken the time to provide excellent service to their members. I recommend using there services and products

  Response from the owner

  Thanks Ro!