MIDFLORIDA Credit Union US, Auburndale

MIDFLORIDA Credit Union Reviews

• J

  Judith Keller
  1

  I tried calling ahead to make an appointment to open an account. I went through endless prompts and never reached a person. Don't bother with a phone if you aren't going to have at least one option too speak with someone. My time is important and I make appointments rather than be treated like part of the herd in any lobby.

  Response from the owner

  Hi Judith, We're so sorry to hear that! If you'd like to call back and press prompt 7, you'll be connected to a Help Desk representative who can assist you with scheduling an appointment. - Rebecca

• H

  Hector Pinell
  1

  Horrible bank . Charged me late fee 10 times of $5 then $30 4 times all for the same issue, $185 in total . Never got a call or a message saying me account is in negative. I never use my card so I didn’t bother to check my account . Went to MIDFLORIDA in person and a worker said they can’t do nothing was not helpful at all.

  Response from the owner

  Hi Hector, Thanks for reaching out. I'm so sorry to hear that you had a poor experience at the branch. Your comments have been shared with management so we can work on improving. We suggest signing up for free text notifications so you'll know the next time your account is overdrawn. If you'd like to have someone assist you with signing up, please send an email with your contact information to [email protected]. -Rebecca

• T

  Tyler Frizzell
  1

  I've been to every branch in Polk and this one is the slowest. Its insane. 30 minutes to make a deposit in the drive thru. Edit. Sitting in this line, 2 months after my review and Midflorida "checking" on this, it's still the same. Currently sitting here for 15 minutes and no cars have moved. All the reviews are the same. Do yourself a favor and go to any other branch but this one.

  Response from the owner

  I'm so sorry to hear that we've let you down. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• L

  Learn and Play Tutoring
  1

  I went to the branch in Auburndale the doors didn’t open at 9 my self and another customer waited 5 mins before they decided to unlock the door. Then , i was treated like a criminal after wanting to open up a business account. Although, I had all of my paperwork the office staff treated me as if I was trying to commit a crime. She constantly talked about fraud . I have never been so livid. I’ve been a member of this bank for over 16 years and for the first time considered closing my account.

  Response from the owner

  I’m so sorry to hear about your in-branch experience. The manager has been made aware of your situation and will reach out soon. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• T

  Tabatha Flannagan
  1

  Came in to make deposits for my job today. I was tapping my fingers and Kathy stated I quote you, "Stop doing that drumming it gets on my nerves , do you need a lollipop or something". Very welcoming to on going customer and a business!!

  Response from the owner

  Hi Tabatha, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for bringing this to our attention so we can work on improving! -Rebecca

• J

  Justin Leiser
  1

  Who ever is the manager of this branch in Auburndale must be one of the worst managers in any Bank I ever seen. I stood in line with only one person in front of me for over 30 mins with one person working drive-thru and front counter. The time was 9am and there was literally one person in drive-thru and three to four people in line waiting for one person. My favorite part is that all the other employees will look away as they make eye contact with you knowing they are being lazy and not even making an effort to treat their customers. Do you really need to sit there and watch the copier scan papers. Maybe I'm asking too much for these Bank employees here. I saw 6 employees walking around and talking. As someone who has a autoimmune disease this was very discouraging. I'm going to switch Banks. Since I moved to this side of town and this is totally unacceptable. This manger needs to be replace ASAP! Maybe I'm asking too much, I'm just confuse that they have like 10 register counter spaces. I can see they took after the Walmart ideology. Thanks for being the worst bank I ever been to. Positive note the building was clean and looked nice.

• Z

  Zachary Meadows
  1

  Poor communication amongst team members. Called ahead of time to verify availability of a check and was given the response of 48 hours. Called after deposit and was told 6 business days. Timing is a huge deal when working with large amounts of money and “sorry we don’t know why they would tell you that” isn’t sufficient for an excuse.

  Response from the owner

  Hi Zachary, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you so much for bringing this to our attention so we can work on improving. -Rebecca

• G

  Gordon Rankin
  1

  Not very happy with this branch this morning. When I pulled up to the drive up there was one car in front of me. Two other cars pull up and both of them where waited on before me. I was there waiting more then 5 minutes while the tellers where talking with who ever pulled up. I guess it is who you know to get waited on and it’s not who is there first.

  Response from the owner

  The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• J

  Josephine Hancock
  1

  This is absolutely ridiculous! I have sat in the drive-thru for over 45 minutes just to deposit a check! The manager of this branch needs to do something and have more than two people working the drive-thru, especially when the lobby is closed! My family and I are seriously considering banking somewhere else, unless we see a vast improvement!

• D

  D R
  1

  Tried to exchange 4 20's into $10s. Was told I needed an account to do so, I thought that is what banks are for.... Just moved to the area looking for a new bank and have a significant amount to deposit but I guess this bank has enough customers, based on that horrible customer service I can take my money elsewhere.

  Response from the owner

  Hi D R, Thank you for bringing this to our attention so we can work on improving. -Rebecca