MidFirst Bank W Bell Rd, Glendale

MidFirst Bank Reviews

• P

  Pouya Horzadeh
  1

  This has been the worst bank that I dealt with. Opened the account for the $300 offer just to find out 3 week later that online account won’t automatically come with a debit card! And the offer is to make 10 debit card transactions. Seems like they intentionally want you to get the debit card late so you won’t meet the requirement! The online and mobile banking is the worst I’ve ever seen, very basic menu and can’t do a lot of stuff. I had to physically go to the bank to transfer money since the transfer menu said I had no eligible account ( I had already verified and deposited from my other bank account!) The rep wouldn’t want to expedite the card and waive the fee for me either. Very bad experience and will definitely close my account after the 6 months. I have two credit unions and they are much more up to date than this bank and have amazing online banking. Maybe it’s time this bank went public so it would have enough money to spend on different departments such as investing in an up to date 21st century online banking and mobile app!

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

• L

  Leila Simmons
  1

  I had been going to the Midfirst location on Happy Valley and Lake-pleasant for years and never had any problems, they have an amazing staff. This location however is consistently rude and downright mean. Out of all the times I have been here, I’ve had maybe one good experience. Whenever I have questions it always seems like I am bothering them and they treat me as if I am stupid. I am truly shocked by the people who run this bank and I hope they seriously work on their customer service. I will never be going to this location again, such rude people.

  Response from the owner

  Hello Leila Simmons, We appreciate the feedback you left for our MidFirst branch at 6508 W Bell Rd. Our goal is to provide a great customer experience, and we are sorry you did not have one. Please give us a call at 888.MIDFIRST (888.643.3477) so we can assist you.

• J

  Jared Schottin
  3

  Usually it is an average experience however today I went to deposit a large sum of money and I was met with no greeting along with waiting 18 minutes. When greeted it was way different than usual attitude wise. Honestly just disappointed. Have a 3 star instead of 1 due to previous good experiences

  Response from the owner

  Hi Jared Schottin! Thank you for taking the time to leave us a review. We are sorry to hear that your experience did not meet the standards we desire to attain. Please give us a call at 888.MIDFIRST (888.643.3477) so we can make that right.

• j

  jordan hurley
  5

  I've had many accounts at alot of banks and always just felt like just an account number/dollar amount. At midfirst everyone knows my name, my business and they honestly care about your financial needs. Plus they by far have the prettiest banks!

• J

  Judy Stolldorf
  5

  I changed to this BANK because I was so tired of the bigger banks Wells Fargo Chase B of A. I have nothing but positive things to say. Midfirst bank is a smaller bank, very professional banking reps. I am so Happy I changed. It's been over 3 years I have been with Midfirst.

  Response from the owner

  We are happy that you are happy! Thanks for the review!

• B

  Bill R
  1

  The whole point of why I joined this bank is because They HAD free coin counting now that’s not even the case anymore. Don’t join THIS bank they are horribly owned and run!!!

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

• S

  Sun Country Landscape
  5

  We could not be happier with the customer service here. Specifically, JR has made our experience at MidFirst, a great one. As a small business we can appreciate the tailored customer service and the solutions they've given us. If you're a small business we highly recommend working with JR.

• A

  Aaron
  1

  Marie personal banker has no social skills, very rude, incompetent and inconsiderate if she doesn't make a commission she doesn't care that is the vibe I got from her, 13+ years with midfirst and I will officially be closing my account

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.

• ?

  ??
  5

  I was unhappy with credit union west debit card, my debit expires in a few weeks I went to get a new one n was charged $10.00 with no raised numbers on the card? Then for another card to be mailed with raised numbers would be charged another $10.00 ? I found midfirst bank online they too stopped issuing cards but there were a few whom did, in Glendale I traveled all the way there n Dennis stampler opened my account n really went above n beyond to help me, he even stayed past closing hour, he even called today to tell me a new card was being sent to me. Midfirst has several banks all over, stays opened till 7 p.m. has FREE ATMs meaning if I take out money anywhere I will be reimbursed the next day! Thank you all at midfirst bank.

• J

  James Jensen
  1

  This is the worst account I have ever opened they wont release your checks on mobile deposit for 7 days but its really 9 because they dont count the weekend not to mention they just took away the whole reason I went to this place just got the email saying they are no longer paying you back the atm fees if anyone else receives this email please post a comment when I opened my account they told me they hold checks until the next day then they become available lie lie lie that's all these people do

  Response from the owner

  Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please give us a call at 888.643.3477 so we can make that right.