Mid Carolina Credit Union - Lugoff Branch Location Highway, Lugoff

Mid Carolina Credit Union - Lugoff Branch Location Reviews

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  Luke Thomas
  1

  If I could give zero stars I would. Ever since the company did some kind or merger, I haven't been able to reach anyone to make a payment over the phone for over a week. I'm sent to an automated line with a representative that DOES not help in anyway. I've remained on the line at times for over an hour multiple times to be told, "sorry but the transfer to a live representative was returned, so try again tomorrow...or the next week". "You shouldn't be charged any late fees because this call is recorded, so just tell the live representative that when you reach them". I can't explain the frustration of how great there service was until this merger took place. Until this matter is resolved I highly recommend to not use the service until fixed.

  Response from the owner

  Mr. Thomas we apologize for the inconvenience and the frustration you experienced since our system core upgrade on Nov. 2nd. We have been experiencing extremely high call volume and hold times have been longer than normal; we are working our best to resolve any issues or trouble members may have. I do see that you've been able to make a payment since making your post, if there is anything further we can assist you with, please reach out to a member of our team at 803-432-8521 or [email protected]

• R

  Robert Barger
  1

  ATM, online banking, and representatives over the phone refused to tell me my balance. Will have to wait a couple more days until I can find out how much of my money is in the bank and then I will close the account

  Response from the owner

  Robert we apologize for the inconvenience you are currently experiencing, MCCU is in the process of upgrading its core banking system and all of our digital and in-branch services are temporarily unavailable. We understand the importance of being connected to your money which is why we have been communicating with members in preparation of this conversion since July; stressing downtime with hopes of reducing frustration. Again, we apologize for this temporary inconvenience but we hope you will give our new system a chance once live as it will allow us to bring more enhancements and better security to you and all our members. For complete details on our upgrade go to, https://www.midcarolinacu.com/conversion2021. Login instructions for new online and mobile banking will also be posted there on Nov. 3.

• F

  Faith Martin
  5

  I have been a customer of Mid Carolina CU for over 10 years. I love the service, they make me feel like I am family. They always go the extra mile. No matter what I need, they are always there for me.

  Response from the owner

  Faith, Thank you for your comments and trust in us, they and you are much appreciated.

• M

  Melissa Mccoy
  5

  I have been with Mid Carolina Credit Union for many years and never had any problems, customer service is very helpful and very attentive to your needs. Thank you all for the great job you guys do.

  Response from the owner

  Melissa, thank you for your membership and trust in Mid Carolina. We appreciate you and your kind words.

• B

  Becky Mix
  2

  We are new to the area and had a great credit union before we moved. We have been with mid Carolina for 4 months. Very unsatisfied with custom service here! There is only one person we care to do business with. That’s just not good enough. Time to change.

  Response from the owner

  We are sorry to hear you are unhappy with your service. It is our goal to give each of our members an exceptional customer service experience. We would love the opportunity to keep your business and to discuss with you further how we can help you and the circumstances that have lead you here today. Please reach out to a member of our team at 803-432-8521 or [email protected].

• A

  A Patron
  3

  Service is good but I don't like the fact that I am limited to how much of MY own money I have access to and also not being able to make mobile deposits if you have a new account until a certain amount of time. This is very frustrating and I will be changing banks.

  Response from the owner

  We are sorry to hear you are unhappy and had trouble with your account. We really wish you would give us the opportunity to make it right, we try to work with all of our members. We have some restrictions in place due to fraud and security reasons, however, we try and work with each of our members and take accounts case by case, as each is unique; there may be an exception we can work out for you. If you contact us we can discuss. We apologize for the inconvenience this has caused you but the safety of our members and their accounts, are our top priority. If you have any further needs, we would be happy to help you. You can reach a representative at 803-432-8521.

• S

  Sam D
  2

  ATM still not working. Have to go through drive through to withdrawal money if needed. Get to the drive through, no pen. Had to send it to get a pen. Wait for it to come back and send again. Get your ATM working!

  Response from the owner

  We apologize for your frustration and the inconvenience. In opening our new office their was a miscommunication between the two vendors that install our ATM's and service them. The ATM was delivered weeks in advanced before it was scheduled to be installed. The service company has a schedule and has not been able to deviate from the original scheduled timeline; we are now within that window and the ATM should be up and running within the next week. Again, we apologize for this unforeseen inconvenience to you and our membership.

• B

  Benjamin Haigh
  3

  Your app update doesn’t work as well as the old app. Please fix the bugs, I’m tired of being signed out for no reason.

  Response from the owner

  As with any updates, there have been a few glitches. Rest assured, our teammates are working hard to fix them and perfecting as we move forward. We appreciate your continued patience and above all being a member of Mid Carolina Credit Union.

• B

  Baker Watts
  5

  We deal with Mid-Carolina often here at Lugoff Ford, and they are always very friendly. They also respect the privacy of their clients, and i have heard nothing but wonderful things from people who do business with them. Great job you all!!!

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  Betty Maricle
  5

  As a long time member I am well pleased with MCCU. No hassle checking and saving with excellent customer servicee.