Michigan Schools and Government Credit Union 14 Mile Rd, Warren

Michigan Schools and Government Credit Union Reviews

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  Josh VanValkenburg
  1

  I have been with MSGCU going on 15 years, my wife longer than that. We've never had a problem until last weekend. My wife went in to finalize some paperwork we were told was good to go, but unfortunately my wife came across Debbie. Debbie is a rude, inconsiderate, petty tyrant, and I hope nobody ever comes across her again. She made my wife feel insignificant, and tried to make my wife feel like a fool, for not having documentation that we were never told we needed. She is cruel, and this single interaction has us considering moving to another credit union. If the past few years has taught me anything, it's don't put up with rude people. If Debbie wants us to feel like worthless garbage we can take our business elsewhere and Debbie can be the queen of her credit union. If someone from MSGCU reads this, I want an apology in writing mailed to our home, you know our address. I will never recommend MSGCU to anyone again. I've lost all faith in their leadership, and member care teams. I would be ashamed if a friend or family member was treated the way Debbie treated my wife. I don't care if she was having a bad day, or was mad it was a busy Saturday. Nothing gives Debbie the right to treat people the way she treated my wife.

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  George Tadros
  5

  Been banking here since it opened and have never had an issue with anyone. Everyone is always super helpful and will always suggest the best options for me. Love the team here!

  Response from the owner

  Hi George. Thank you for taking the time to leave us a positive review! We are always looking for ways to champion your financial goals, and happy our team members are able to provide you with suggestions to fit your financial needs. We look forward to the next time we can serve you.

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  Milad Shiba
  5

  Debbie & Dennis were amazing people to work with. They made the whole auto financing process as easy as possible for a first timer. Highly recommend this branch! Thank you Debbie & Dennis for a great experience!

  Response from the owner

  Hi Milad. Thank you for taking the time to leave us a review. We are so pleased your auto financing experience with us was a positive one! We look forward to continuing to be your financial champion.

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  Stacie Lynn
  1

  My husband has been a long time member of this financial institution. We recently got married and wanted to add me to his account so that as a married couple, like most couples, have a joint account so that we could deposit and withdraw OUR money to/from our joint account. Makes sense right? Well the gentleman informed me that he would have to run a credit report to see if I “qualify” to become a member and by doing so, it would affect my credit score! I was in disbelief. First and foremost, that is discriminatory which doesn’t sit well with me. Second, who are these people to tell me that I can or can’t have a joint account with my spouse? That is OUR money! And third, why would I let anyone affect my credit score negatively to see if I am “good enough” to join their financial institution? Needless to say, my husband will be joining my financial institution instead where everyone is welcome and credit scores aren’t affected.

  Response from the owner

  Hi Stacie Lynn. We apologize you had a less than positive experience with us. We would be happy to talk through our new member process if you’d like to give us a call at (866) 674-2848, and welcome the opportunity to make this right for you.

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  Bill Gergely
  5

  Tonita Smith was Awesome, thank you so much for your help...

  Response from the owner

  Hi Bill. Thank you for taking the time to leave us a review. We are pleased you had a positive experience at our Warren branch office and look forward to the next time we can champion you.

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  Johnmark Melton
  5

  I recently used the restroom there and it was the most pleasant restroom experience I've ever had. The temperature was warm and inviting, the color scheme was cozy, the lighting was gentle and relaxing. Overall, the cleanliness was fantastic and the facilities were in good working order. I feel the toilet was sloped ever so slightly to the right, though. But the room smelled nice and refreshing and the hand soap was aromatic. I felt at home in that bathroom. 10/10 would go there again.

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  Matt Brasil
  3

  Great in person customer service and employees. Always very helpful and friendly. Only downside is the mobile banking is brutal for loans. Always end up having to call customer service to solve issues.

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  Shonna davis
  5

  Jackie the branch manager is great! Very helpful and considerate! She made my first experience with msgcu a great one and now I'm a continued customer!

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  Tasha Shivers
  5

  Best bank I've ever dealt with.love no checking or savings fees .will approve u for any loan and has low credit card rates.

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  Millicient Jones-Payne
  4

  I had a great overall experience with them and would do business with them again if they would have me.