Meritrust Credit Union - Lakeside N Meridian Ave, Wichita

Meritrust Credit Union - Lakeside Reviews

• K

  Kaylee Love
  5

  This credit union has helped me for years! They’ve financed cars, school, and personal loans. Their customer service is unmatched, they are very prompt to help with lost cards, wrongful charges/disputes, and money management. Thank you to Meritrust and all of their employees!

  Response from the owner

  Kaylee, wow! We so appreciate you sharing this wonderful shout-out to our team. Thank you for choosing us to serve you throughout your financial journey!

• Y

  Ylaria Pronounced E-lah-D-ah
  5

  Pros~ Love Meritrust, they really improved the mobile banking app. I have multiple accounts and no issues, the over draft fee is $32 but not a real issue if you manage your accounts. I've had one or two incidents throughout the year where something unexpected happen and I did get hit with overdraft fee but Meritrust is helpful since I had a good record and refunded. The phone services also improved now that you're allowed to get call back instead of having to stay on the phone to wait. Cons~ The only thing I wish that they could do is have more physical branches, used to have one right next to me but now I have to drive a little ways away to get to one. Its true that you can go to any credit union if you need to do simple things like deposit cash, but when you have to do paperwork you actually have to go to a Meritrust. Also, even though I was with them for over five years I couldn't get a loan from them for a car the first time so that was disappointing since I had a good record with them. However, couple years later when I was in a bind and need to get another car quickly they were the only Bank willing to work with me and kept interest under 5%. I've tried multiple Banks before I found Meritrust and I recommend them to everybody I know.

  Response from the owner

  Thanks for the great feedback and the review! We're always looking for ways to improve the member experience and appreciate your suggestions. Thanks for choosing Meritrust to serve your banking needs. Please call us at 800.342.9278 if we can assist further. Thanks again.

• B

  Byron Sidwell
  3

  Only get three stars because they don't open on Saturdays anymore, that was the only time I can go in and do any financial business with them very ,frustrating!!

  Response from the owner

  Byron, we acknowledge your frustration and understand it's important for you to have access to your money on Saturdays. We do offer live teller services through our ITMs at branches on Saturday mornings, and they're able to handle most lobby transactions from the convenience of your car. We've shared your feedback with our leadership, and if there's anything else we can do to improve your experience, please don't hesitate to call us at 800.342.9278. Thanks for taking the time to leave a review.

• S

  ShareXP
  2

  The poor rating is really just to grab your attention. The people working the counters are kind and attentive. My problem: The lobby is closed on a weekday afternoon for the third time I've tried to deposit money. The lines for the "ITM's" are always painfully long, and I'm looking for a convenient place to deposit my cash. I'm willing to wear a mask and jump through minor hoops, but I am paid in cash and want to have a smooth quick transaction in person so I can be on my way.

• K

  KEVIN COUILLARD
  2

  Phone prompting is ridiculous. Always ends up at the call center with too much wait time. We have made some improvements to make your life better HAH. Wasting my time. I can drive to the branch faster.

  Response from the owner

  Kevin, we acknowledge your frustration and apologize for the long wait time. A representative will be reaching out to you directly to discuss further and assist. Thank you for taking the time share your feedback.

• M

  Megan Cartwright
  1

  They are refusing to cooperate with Army regulations, they have terrible customer service with rude employees, and they are money hungry. It’s bad enough they are breaking Army regulations and refusing to cooperate with customs, now they are making us chase them and play phone tag. I wish we never banked with them for our auto loan. If you’re considering this bank, best advice is to just go to USAA, they are at least honest and not total snakes.

• S

  Sean O Healthrite
  1

  Don't fall for the free checking.. I made a huge mistake this is the worst customer service you will ever find anywhere..they will lie to you and tell you they've checked on a check to be cashed when in fact their manager will not let him stay on the phone for more than 5 minutes checking on anyting..don't expect to be able to call and check your balance it won't happen.. this place will only give you balance inquiries from 9 a.m. to 4 p.m. don't waste your time at this bank they will not help you when you need it most..in fact we opened two accounts thinking they would give us a car loan they lied to us and turned us down nothing better than a bunch of used car salesman.. update so glad I move to intrust

• T

  T Morgan
  1

  Really over the whole bank. I wouldn’t do external transfers with them. Being charged for random amounts and then next thing you know your account is in the negatives. Representatives basically “didn’t know what to tell me”

  Response from the owner

  Hello, T. Thank you for taking the time to share your feedback. We acknowledge your frustration and would like the opportunity to check into your situation and learn more. Please call us at 800.342.9278 if we can assist. Thank you.

• A

  Amanda Bader
  5

  The best of the best. Karen Davis is a Amazing Manager. She is on top of everything. Her workers are on the top to. Best service we have ever had. Thanks Karen for what you do.

  Response from the owner

  Hi Amanda, thank you for the kind words and the feedback. We'll be sure to share your comments with Karen and the team! Thanks for choosing Meritrust to serve you.

• A

  Amber Cox
  5

  Always a smile on their faces and they know how to help a teen with her finances.