Merchants Bank Honeylocust Dr, Northfield

Merchants Bank Reviews

• L

  L Kleiner
  5

  I love them!! The customer service is always great. Being a family always on the go, accessing our accounts from afar is very important. They always return our phone calls, are always helpful, and everything works! I've only had one problem with online banking and when I called, I got a live person (no automated crap) who helped me step by step until we figured out the problem. I opened up accounts for my kids as well and the lady was so patient and friendly, it made their experience quite pleasant. Deposits are in there when they are supposed to be and electronic transactions come out promptly, which is awesome. I don't have any complaints, really. I have just consistently had good experiences with them that when a mistake happens, it doesn't bother me. :)

• W

  William Berer
  1

  They should win the worst small bank award. It's like 1980 all over again. This bank is a joke. It won't make it past 2021. A true representation of a pathetic institution and a clear reason why FDIC guidelines were put in place for small banks.

  Response from the owner

  Hi William - Thank you for sharing your feedback and I'm sorry to hear that you've had a difficult experience with Merchants. As we cannot discuss private banking details in this online forum, please feel free to email more details to [email protected] so we can have your local banker follow up with you. - Hayley

• J

  Jc Ns
  1

  "wow! they have the worst customer service"

  Response from the owner

  I'm sorry you had a poor experience today, but we sure appreciate you letting us know so we can improve. If you'd like to discuss further so we may work on a resolution, please feel free to call me at 800-944-6285. ~ Mary Gordon