Members Plus Credit Union Commerce Way, Plymouth

Members Plus Credit Union Reviews

• C

  CAPT “ROCK” STAR
  1

  First time there and the guy in the office (manager I assume), on the left as you go in. had an attitude. Not very customer friendly. I wouldn't get an account there.

  Response from the owner

  Hello, Thank you for taking time to bring this to our attention. We are sorry to hear about your recent experience. Justin Lasko, VP Retail Administration & Business Development, would like to personally apologize and learn more of what happened so we can prevent this from happening in the future. Please contact Justin at [email protected] or call 781-905-1537.

• j

  jtschaffhauser30
  1

  Why is your bank still not accepting shared branching deposits as of July 23rd 2021? If you’re not going to allow these transactions (drive through deposits with virtually no human contact) after the state has already lifted covid restrictions, then remove yourself from the shared branching database. Your denial of an essential service under the guise of “protecting your members” is an absolute joke.

  Response from the owner

  We sincerely apologize for this inconvenience. As of today, all MPCU branch locations are now accepting shared branching transactions in the lobby only. Thank you for your patience and understanding.

• L

  Leah Wheeler
  5

  Over the top customer service. I love going to this bank. They make the experience very personal. Always call me by my name and treat me like a friend not a customer. I was with my last bank for 7 years, going in frequently and they never once called me by my name or looked happy to see me. MPCU is the complete opposite. The staff is totally awesome and I would highly recommend this bank to anyone looking to be more than just another customer.

• C

  C Gooley
  1

  The staff is very rude and they double charged me for one month on my loan instead of two months. I tried to resolve the issue and was met with disrespect and blame pushed off on me.

  Response from the owner

  Thank you for taking time to bring this to our attention. We are so sorry to hear that you have had such a poor experience. We strive to ensure every member is satisfied with our services, and we apologize for any way in which we may have inconvenienced you. A member of our senior management team will be contacting you today to personally apologize and to learn more so we can prevent this from happening in the future. If you have any more questions, comments, or concerns, please don’t hesitate to contact us anytime at [email protected] or call 781-905-1500. Thanks again, Member Service

• J

  John Denver
  5

  The manager at this branch is a stand up individual and makes you feel valued as a customer.

  Response from the owner

  Hello John, Your feedback is extremely valuable to us. At MPCU we strive to achieve outstanding member service. We’re sorry to hear you’ve had a bad experience, we would very much like to learn more so that we can rectify the situation and ensure it doesn’t happen again. You can email our VP Retail Administration & Business Development, Justin Lasko, at [email protected] or call him directly at 781-905-1537. If you prefer Justin to contact you, please reply to this email with your phone number and the best time to call. We hope to talk with you soon. Thank You,

• D

  Denise Lamoureux
  5

  Very friendly and efficient bank tellers. Always there to help.