Members First Credit Union of NH Union St, Manchester

Members First Credit Union of NH Reviews

• A

  Ashley
  1

  This is the first time I've had a real issue with this bank I got shorted on my deposit I had over 400$ in regular bills and a new banded stack of ones. So over 500$ in total at the least. They printed the slip saying 391$ of a deposit I went right to the door to try to fix it because that's a huge difference I didn't know my exact to dollar like I usually do but know for sure it was more than 500. I was told the money gets counted through a machine twice nothing can be done. I was being nice but I am so mad I feel robbed. A lot of my bills were new and could stick together if they are going to blame a machine. Years ago I had them miscount my money they were off about 100 i had them recount it then because I counted it 3 times before and had a different amount they apologized and fixed it. I get we are all human but now I'm missing close to 200$ and don't think I can trust this bank with my money anymore unless they do something to fix this

  Response from the owner

  Thank you for taking the time to write a review, Ashley. I appreciate your feedback and I’m sorry to hear you had a bad experience. I’ve shared your review with member service and we’ll be in touch with you shortly.

• M

  Mark Hewitt
  5

  I have been a member for decades and would never consider another institution. Service, staff and rates have always been amazing. Questions are always answered on the spot and accurate. Local institution with local values. Keep up the great work as always.

  Response from the owner

  Thanks for taking the time to leave a review, Mark! It makes me and everyone here at Members First so happy to hear you’re pleased with our service, staff and rates. We’re truly grateful for your membership. Let us know what else we can do any time.

• K

  Kevin Wakeman
  5

  Been a member since 1991. They have always been respectful and helpful with everything that I've needed. They've helped me with my mother's account since she is in an assisted living facility. Couldn't ask for better service.

  Response from the owner

  Thanks for taking the time to leave a review, Kevin! It makes me and everyone here at Members First so happy to hear you’re pleased with our service. We’re truly grateful for your membership. Let us know what else we can do any time.

• N

  Nh Man
  5

  I’ve bean with members first since I was a kid . My grandfather worked for the city and back then you had to be a relative to get an account with them.. I must of bean 5 . Well needless to say I’m still there and have never had a bad experience from the day I got my first account book .

  Response from the owner

  A lot has changed since those early days, hasn't it! We're so glad to hear the positive experiences you've had with Members First have not changed. Thank you so much for sharing your review with us! It makes me and everyone here at Members First so happy to know you're pleased with our service. We're here to help, so let us know what else we can do any time.

• J

  Jim Terrero
  2

  Shouldn't of never moved the ATM no car can make that turn without clipping the other cars .. I feel that the tellers are very slow and there's always a long confusing line... besides that service is very good tellers are very polite and welcoming

  Response from the owner

  Thank you for your feedback, Jim, and for giving us the opportunity to hear your concerns. We understand your frustration and believe there has been some confusion since the ATM was moved alongside our building. To address this, we’ve installed a more prominent directional sign and have reengineered the lane striping with the intent of creating more room for members wishing to approach the ATM. We’ve found these changes have made a positive difference and hope you agree. We appreciate your business and are pleased to know you’re happy with our service.

• H

  Human Being
  1

  Worst bank for business and personal accounts. Rude tellers, constant issues with app and website logins. Random locking of cards usually on weekends so u have to wait till monday to get it unlocked.

  Response from the owner

  Thank you for taking the time to write a review. I appreciate your feedback and I’m sorry to hear you had a bad experience. On behalf of myself and everyone I work with, we take member feedback seriously, and hearing that your experience isn’t what you expected is never what we want to hear. I’ve shared your review with Ian Murphy and he’d like the opportunity to talk through this with you. He can be reached at [email protected] or 603-622-8781.

• D

  Dijana D
  1

  Very bad 👎,personal,experience, management so so bad