Members First Credit Union S Staples St, Corpus Christi

Members First Credit Union Reviews

• M

  Marivel Felan
  5

  I have been with this institution since I was 16! I opened up an account when I got my first job! Since then I have had 2 car loans with them & a credit card thanks to Monica in the loan department she is seriously the best! I also had a great experience this morning with the manager Belinda! Great service is hard to come by these days so greatly appreciate it ❤️

  Response from the owner

  We are so glad you've had such a positive experience with us! I'll make sure to pass this along to Monica and Belinda. Thank you for your membership, Blake (ID: 5BK)

• A

  Abel Abrego
  5

  Walked in and was greated by Jennifer. Ask what I needed help. I need a account with members first. She then assisted me and talked me through the process and explained all my options. Great communication skills and very understanding standing as well as patient. Answering all my questions before we even got to the paper work. Went over all my benefits of members first. Explained and help me set up my online accounts and app. If needing a bank account she be the person to go see. Thank you for being awesome.

  Response from the owner

  Abel, we are so grateful that Jennifer made you feel so welcome joining the Members First family. Thanks for letting us know, and I'll make sure to pass this along to her. Thank you for your membership, Blake (ID: 5BK).

• M

  Ms Carr
  3

  Have been member since 1990, used to be good old personal service. Recently opened a *dino* account for my grandson, tiffany was so awesome, professional, knowledgeable and courteous in helping us. She's amazing. Went by today to make deposit for my grandson again. The teller was so put out by having to do her job [transact a deposit] very lacking in enthusiasm and patience with me and my 6 yr old grandson. Need to find another bank.

  Response from the owner

  I'm very sorry you had this experience with making the deposit at the credit union. We want everyone to feel valued as a member. If you would be willing to complete the survey on our website, it will ask for the employee name or teller number from the receipt so we can look into this further. I will pass along to Tiffany about your positive experience opening the account with her. Thank you for your membership, Blake (Teller ID: 5BK)

• e

  elda manuel
  1

  I have bank with these people for years, but these last couple of months I had been on a bind due to losing a job so I had over-drafted my account for more to than a month, they ended up closing my account and that was ok but what was not ok was I paid off the remaining balance just after they had closeD my account, just to find out they still reported it to credit bureau saying that I still owe them only two days after I had paid it off. Rest assured I will be calling the main office and the credit bureau cause the report is false. Stay away from this bank

  Response from the owner

  Thank you for your comment. We will be glad to discuss this with you in detail if you can give us a call at 361-991-6178. Thank you, Blake (ID: 5BK)

• A

  Armando Villarreal
  5

  We got a mortgage lone. Debra Garza and Vanesa Vera were very helpful.took a few extra days to get the lone(not their fault.my old mortgage company's fault),but it was great working with them.carr handy don't feel bad,I have been a member since 1978.my accounts # is only 5 numbers long.please give them a break.

  Response from the owner

  Armando, thank you so much for the 5 Star Review! I'm happy that Debra and Vanessa were helpful with your mortgage loan and I will make sure they see your message. Thank you for your membership, Blake (ID: 5BK)

• J

  Justice Wagner
  1

  Horrible establishment, dont waste your time money or credit score go to Navy Army they actually care about their members and help them. If i could give a -star i would have gave a -10 stars

  Response from the owner

  Justice, I'm sorry that you didn't have a positive experience with us. We wouldn't be in business if it weren't for our members. Thank you for your feedback; I will pass it along to the correct team members. Please let me know if there is anything I can assist with. Blake (Teller ID: 5BK)

• C

  Clarissa Rudd
  5

  I honestly consider all the tellers family here. I have ALWAYS received phenomenal service, and frankly, would never consider banking anywhere else!

• D

  Denise Smith
  5

  During pandemic was able to make an appt to take care of business. Staff friendly and social distancing and mask utilized. Great service.

  Response from the owner

  Denise, we're glad you were able to take care of your financial needs and feel safe while doing it. As we move forward, we're working to maintain a safe environment for every member and employee. Thanks for your review! Blake (ID: 5BK)

• S

  Scotty Robbins
  5

  They are Awesome. Monica In the loan department is great. Everybody there is so friendly and helpful

• a

  anghony mann
  5

  It's a great place to bank with friendly and helpful tellers. They always great you with a smile and a warm welcome.

  Response from the owner

  Thank you so much for your membership and your review! I'm glad to know our team is doing this and I will pass this along to their manager. Thank you, Blake Kemmis (ID: 5BK)