Members First Credit Union E 7th St, Evart

Members First Credit Union Reviews

• C

  Carlyn Grove
  2

  Not a good experience today trying to reach the Evart branch. The first representative gave me their fax number rather than phone number after a 10 minute hold time. Called back and the 2nd rep tried to transfer me and didn't work. The third phone call gave me a rep that refused to transfer me to the Evart branch as I was trying to help someone (one of their customers) get an issue resolved but I was "not on her account" even though I provided him with the full SS# and explained that the person had gone in to the Evart branch and informed them and gave her permission for me to discuss her account. I can understand policy but the refusal on their part to even try to help along with curt responses and rudeness I experienced was very disappointing. Definitely not "members first". In the meanwhile their customer has a duplicated $50 charge withdrawn from her account with nobody to help....

  Response from the owner

  We apologize for the negative experience you had and appreciate your feedback which has been passed along to our Management Team. If you would like to discuss this further, please give us a call at 855.835.6328. Thank you.

• L

  Laeloni Sprague
  5

  When we were lost in the process of a loan with another lending institution ...MFCU Evart stepped right up. The staff here is friendly and makes you feel welcome. I felt right at home. Walked us through the process and had us on our way in less than a week. Hats off to these folks ....proud to be a member.

  Response from the owner

  Thank you for your five-star review of Members First Credit Union!

• J

  Joni Walch
  2

  So far hasn’t been a good experience. Hoping time will help. Call and to leave a message for a specific person and they NEVER call back. Guess they don’t check their messages. Apply for a loan, hustle around to get info to them. They say we will have a response either way in two days....week and half later I had to call to find out the outcome. A week later finally got a letter in the mail. Many more Inconviences, too many to list. Oh don’t order checks thru them. Been waiting for almost three weeks.

  Response from the owner

  We apologize for the negative experience and would love to hear additional feedback from you in regards to this situation. Please give us a call at 855.835.6328. Thank you!

• c

  cassandra manier
  1

  I usually don't do reviews but i have to say this is the worst financial institution i have ever delt with. They're service policies are the worst I've ever dealt with. I wouldn't recommend them to anyone!

  Response from the owner

  Cassandra - we're sorry you had a bad experience! Please give us feedback to let us know how we can improve by sending an email to [email protected] or giving us a call at 855.835.6328.

• K

  Kayliecia G
  5

  I love the staff here! I love this credit union they treat you like family.

  Response from the owner

  Thank you for your five-star review of Members First Credit Union!

• J

  Joe Wood
  5

  Good with math and my dog gets to withdrawal her bones from her checking😁

  Response from the owner

  Thank you for the positive review of Members First Credit Union.

• I

  Infinity Distributions
  1

  Rude when you ask questions and will laugh at you like you’re ignorant.

  Response from the owner

  We sincerely apologize for your experience and would love to get more feedback about the situation to help correct this matter! Please email [email protected] or give us a call at 855.835.6328 so that we can look into this for you. Thanks!