Members First Credit Union N Clare Ave, Harrison

Members First Credit Union Reviews

• A

  Ashley Harrington
  1

  This CU is god awful. I had the unfortunate experience of having an account with them for years. I could not believe the amount of times I had issues with them and they were never resolved unless it was at my expense. The coupe de grace was when I had PAID to have a skip a pay on my loan during the first couple months of Covid. The woman I worked with, Sue, did not perform her job correctly and document the skip. Instead, it hit my credit report for missed payments. Then she refused to fix any of it. They also started my car loan on an auto pull 4 days outside of my grace period and it went like that for 8 months before anything was done about it. So pretty much none of the payments for 8 months were going to principal and I was accruing late charges. Sure, partially my fault because I wasn’t hawking my bank statements but good grief. Way to capitalize. The issues just went on and on, I wouldn’t suggest anyone bank with this awful institution. I payed off my loans and closed that account asap!

• C

  Chad Esckilson
  1

  The credit union as a whole was good to me. But!!! The manager at the Harrison branch is a very rude person. I will be closing my account and moving on! Uncalled for rudeness! Total disrespect is all I feel when she’s working.

  Response from the owner

  We apologize for the negative experience you received and appreciate your feedback which will be passed along to our Branch Operations Management Team. If you would like to discuss this further, please give us a call at 855.835.6328, email [email protected], utilize the Live Chat feature through Online/Mobile Banking, or stop into a branch. Thank you!

• R

  RaMill83 #MichiGoonie
  2

  Used to be a really good bank, now they come off as more rude and heartless. I've had nothing but issues from them this year. Even applied for a life happens loan and was told they would get back to me by the end of the day, thats was a week ago. Its pretty sad that i have so many issue with my credit union but go down to a bank that aint even mine and they help me faster smh.

  Response from the owner

  We apologize for the negative experience you have received and would like to gain additional feedback so we can look into this for you. Please email [email protected] or give us a call at 855.835.6328. Thank you!

• K

  Kevin A Charron
  5

  I've done my banking at Members First for well over 15 years....the people at Members First are always courteous, helpful and polite...Thank you

  Response from the owner

  Thank you for the positive review of Members First Credit Union!

• S

  Sweet Stuff
  5

  Everyone is friendly here in Harrison and at all the locations I've been to: Clare, Mt. Pleasant, and Midland as well. Loans are approved very quickly and tellers inform you of things that can save you more money or help you in other ways. I don't pay any fees and get great interest rates on everything. I had never heard of high yield saving accounts, but a teller set one up for me and I'm making much more interest now! Credit unions are so much better than banks and these guys are the best! I highly recommend!

  Response from the owner

  Thank you for the positive review of Members First Credit Union!

• M

  Melody Kenny
  5

  Had a wonderful experience switching our truck loan over, minimal questions and smiling faces when we went in for a loan for a new refrigerator and we have had nothing but good things since!!! The only thing I don't like is the ATM rarely works and the hours, my husband doesn't get out of work until 5 so it's extremely hard for him to get there in time.

  Response from the owner

  Thank you for the positive review of Members First Credit Union.

• R

  Rhonda Bauman
  4

  Great all and all, Wonderful customer service, always a helpful hello with a smile.

• D

  Dani Harrison
  1

  I used to love this bank. I've been here since I was 5 years old. I don't know what it is, but anymore I wouldn't recommend ANYONE to bank here. They've screwed with my loans, taken money out of my account to cover my mother's loan payments, even though we are not on the same account, all they could say was sorry, but it's already done. I tried the skip a payment, they took my payment out anyhow, then refused to reverse it. The "women" that answer the phones are absolutely RUDE. Especially Bobbi Jo. Every time we call she is short and snippy. She needs to find a new day job. This bank has gone so far down hill. Sadly I think we are going to be making a switch to a new credit union

  Response from the owner

  We apologize for the negative experiences you encountered and for the delayed response in seeing this review. The feedback has been passed along to our Management Team. Thank you.

• J

  Juulz Mc
  5

  Great group of people, both here and in Mount Pleasant. Highly recommend banking here - deposits are credited 1-2 days faster than they were at 5th/3rd!

  Response from the owner

  Juulz - thank you for the positive review for Members First Credit Union - we're glad you had a great experience and appreciate your membership! Members First Credit Union

• L

  Lary Goldman
  3

  If this is a CO/OP credit union why do charge a fee to use your ATM from other CO/OP credit unions?

  Response from the owner

  There is no surcharge-fee for our cards at any CO-OP ATMs nationwide. If you are having any issues or have any questions, please give us a call at 855.835.6328. Thank you.