Members Choice WV Federal Credit Union Ohio Ave, Charleston

Members Choice WV Federal Credit Union Reviews

• T

  Tevin Breckenridge
  5

  Love the employees the service and the environment they are a great group

• L

  Linda Turley
  5

  The tellers are friendly, helpful, and kind not to mention knowledgeable. The bank and its property is also always very tidy and clean which I appreciate. I've had fantastic loan experience. Kim made the application process easy.I have been a member for years and I am very satisfied. They also do their best to remedy any problems you might encounter. It's a joy working with them.

  Response from the owner

  Wow, thank you so much for the great, in-depth review, Linda! We truly appreciate your long-term membership and usage of the credit union. It is our pleasure to serve members such as you who keep our financial cooperative strong!

• K

  Kim Bias
  5

  I wouldn't bank anywhere else. I drive out of my way to keep my account. I started with them in the early 90s when they were Conrail Credit Union and in a very small office. The staff are always friendly and helpful in any way. Their loan process is simple and leaves you with piece of mind when things go so smooth.

• w

  wvjon75
  5

  I prefer Members Choice to the big banks I used to use. Friendly and personable staff and a bit more forgiving if you happen to overdraft. Not that I ever do that of course. Lol.

• R

  Robert Berg
  1

  I've banked there for years. And they freeze my debit card every other week, with no way to reactivate it on the weekends. The fraud detection is a call center that cant help. In fact they hung up on me. I'm without funds this weekend because of it. How can I go to work without money for gas? Avoid this bank/ credit union. They have been nothing but trouble.

  Response from the owner

  Thank you for addressing your concerns with us, Robert. Please know that we are actively working on a solution to cover debit card issues on the weekends, which we plan to have implemented soon. Also, please accept our apology for the inconvenient experience you had with the fraud call center. Thank you for letting us know, and we will be certain to address this incident directly. We hope to work with you to correct your reoccurring debit card problems, and to provide the best member service to you possible.

• R

  Renay Wright
  5

  I have banked there for a long time. The people are all so helpful, kind and extremely knowledgeable. They make me feel like family!

  Response from the owner

  Thank you for your great review, Renay! We truly appreciate having you as a member! :)

• R

  Rosemary Clark
  5

  The people that work there are very friendly and kind. Always ready to go the extra mile

  Response from the owner

  Thank you for the wonderful review, Rosemary! And thank you for being part of our credit union family!

• N

  Nelson Hill
  5

  Always been very helpful. Never a minutes problem out of any employees or officers.

  Response from the owner

  Thank you for the review, Nelson! We appreciate you and your long-term membership with us!

• D

  Dolly Campbell
  5

  I wouldn't bank anywhere else, but Members Choice. We started out with them when they were Conrail Credit. We've been with them at least 37 years and maybe 38. I can't even remember.

  Response from the owner

  Thank you for the great review, Dolly! We appreciate you and your loyalty throughout the years so much! :)

• T

  Tara & Jeff
  5

  I love my credit union!!! Need I say more=)

  Response from the owner

  Thank you, Tara & Jeff! We value your membership! :)