Members 1st Credit Union Salem St, Chico

Members 1st Credit Union Reviews

• W

  Whitney Farrer
  5

  Won't be moving my money to another bank any time soon. Very pleased with the service, rates and locations

  Response from the owner

  Thank you, Whitney! :)

• Z

  Zoe Willingham
  5

  I've been a member for a decade--when it was Star Credit Union. The customer service is top notch. Always friendly, every staff member is a knowledgeable problem solver.

  Response from the owner

  Thanks so much Zoe, you made our day!

• s

  sierra m
  2

  I have been in a few times where I witnessed one of the employees who I think is named Kaci being very rude and unprofessional. We like doing our banking at the Chico location but I do not like the way she treats people. She seems to think she is better than others especially if someone has questions

  Response from the owner

  Sierra, Thank you so much for your feedback, this is definitively not the impression we ever want to leave our members with and take this kind of feedback very seriously! So we can approach this matter appropriately, would you mind reaching out to us at (530) 222-6060 ext. 216 to discuss it further?

• A

  Ali Nicole
  1

  I am a new member and couldn't find my account # to pay a bill. I have talked to dozens of people, transfer after transfer just to find it out. Even though I provided all my personal info they said they couldn`t tell me my account # and I would have to find a branch. Called the next day and could not even get a person to talk to and gave up. Day 3, I finally got a person (after at least 5 times of calling and numerous times of being transferred/recalling just in that day). A rep told me my account info finally and it would not work for paying my bill online or through the phone. I had to once again call back, and after being transferred another 3 times, I was finally able to find someone who could help with my payment. She said the system has not been working through the phone because it duplicates zeros but that is not it because it happened online too. I`ve spent hours this week dealing with this and it has been frustrating. So far, this experience has been the opposite of pleasant and I would not recommend.

  Response from the owner

  Yikes Ali, this is a terrible first impression on our part, and I'm sad you've had to experience. I can assure you, this is not the customary level of member service that you'll experience moving forward. I would certainly like to have one of our MSRs follow up with you regarding your account information and payment options for your loan to find the most convenient option for you. What is your preferred method of contact?

• S

  Scott Lape
  5

  I've been a member here (at the Chico branch) for many years and have had nothing but positive experiences. There's rarely a line to see a teller, and everyone in the office is friendly and helpful. Credit unions are local, member-owned non-profits. Banks are large corporations that exist solely to make as much money as possible. So credit unions have a much nicer vibe.

  Response from the owner

  You couldn't have said this any better Scott! Thanks so much for the kind words and complimenting our Chico team. We're happy to be serving you and excited to know you're experiencing the credit union advantage.

• A

  Ashley Porter
  4

  Excellent customer service and deals for members. Paid off my first loan with them and it was pretty easy to set up everything online. Weekend hours would be very helpful!

  Response from the owner

  Thanks for the kind words Ashley and congratulations on your loan payoff. Let us know if we can provide any details about our remote services like our Mobile App to help with any banking tasks needed on the weekends.

• A

  Adamarie adams
  5

  Great experience as always. Began my journey when I attended Chico State University, CA. September 1999 - 1994. Then as a returning graduate student approx 1997/98 . Will continue working on my financial goals without hindering other finanical associations Sincerely Adamarie Adams., Chico, CA.

  Response from the owner

  Thank you for your loyalty and years of membership of Adamarie. We appreciate having you as a part of the credit union.

• S

  Sue Peterson (2ndheartmom)
  4

  Great local credit union. Very friendly and welcoming. It would be nice to have weekend hours, but service is great.

  Response from the owner

  Thanks so much!

• K

  Kenneth Reed
  1

  While friendly their business model is rather odd. I asked for a loan for less than half of my deposited total and was denied without explanation.

• B

  Barb Herndon
  5

  Been with these guys a few years EXCELLENT customer service!!!!!!! & everyone gets the perks not just the people who leave $$$$$ big money in their accounts😄

  Response from the owner

  Thanks so much!