MAX Credit Union AL, Millbrook

MAX Credit Union Reviews

• A

  Ann Turner
  5

  Mrs. Tammy the Manager of this location goes over and beyond for not only my personal accounts but my business accounts as well. She is always available to answer my questions. 100% recommend this location.

• D

  Dee B
  5

  Love the set up. The people are always sweet and very helpful for me. I go in and I never keep my bank number in my head they know me noe and know to look it up first thing. Do not even have to ask. They alhave a smile on their face as well.

• C

  Charles Watts
  1

  I do 99 percent of my banking on line, but I sometimes have to deposit cash, which means a trip to the bank. I walked in to this branch and it was full of radio and TV folks and everyone was focused on that completely. Sorry to bother anyone, but courtesy goes a long way and assuming someone can just hangout without a word being spoken to them is beyond rude. My second incident of "Being Invisible " while trying to do business. Update: I have since spoken to the branch manager and have decided to move my accounts and auto finance needs elsewhere. This isn't your Mom's Credit union anymore. They couldn't care less and it showed!!

• D

  DON DRAPER
  2

  To be fair, i did not chose Max Credit Union, they just happen to be the ones who did my vehicle loan, and i am grateful. My issue comes from the fact that every time I have gone in the branch in person the tellers look annoyed by the customers. I never feel welcome in this branch. when your doing your transaction its impatient silence and a hurried walk back to the center island in the entrance when its over. Look i am not asking red carpet treatment, but i am a customer who has accounts at 2 other banks and i never feel unwelcomed at those institutions. I have looked into moving my loan but my mom swears by your bank, so.... balls in your court Max.

• C

  Cyan Carroll
  5

  I had card info stolen, which has never happened to me before, and Lindsey was a HUGE help in getting everything taken care of, and so patient with all my questions! Definitely some of the best customer service I’ve ever gotten!

  Response from the owner

  Thank you so much for your kind review Cyan! We are ecstatic that we were able to service all of your needs and resolve the issue. We know how important it is to protect our customers from fraud. Please keep us in mind for all of your financial needs as we look forward to serving you in the future. Thank you for choosing MAX!

• f

  firecapenoob1234
  1

  Always clean and nice. Get there 1 minute late and will close the door and lock it in your face. Horrible customer service when it comes to that. Downright rude. Outside of that great.

  Response from the owner

  Thank you for your review! We are a financial institution, so we must take security and safety into mind - which means that we may not be able to accommodate the needs of those who arrive after our doors have been locked. We deeply apologize for any negative experience you have had, and hope that we can continue to serve you. Your feedback will help us address this customer service issue and develop potential resolutions. We greatly appreciate your feedback. Thank you for choosing MAX!

• K

  Kiara Satchell
  1

  I got here at 3:59 and while I was in the drive-thru they literally closed on me.

• R

  R/T Trucking
  5

  Amazing location always helpful and smiling, I've been with them for 10 years, thank u for the great consistent customer service

  Response from the owner

  Thank you so much for your rating! We truly appreciate your feedback and look forward to serving you for years to come. Thank you for choosing MAX!

• m

  mandy robinson
  5

  Great staff! Always very clean. Fast service, and very helpful.