Mason-McDuffie Mortgage Corporation Bayhill Dr, San Bruno

Mason-McDuffie Mortgage Corporation Reviews

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  E. Olson
  5

  Couldn't imagine a better team. Tom, Jamie & team held our hand through every step of the process and made us feel so taken care of. This was our first home purchase, and we had lots of what felt like silly questions. No question was too small or insignificant for their team - response time to all our questions was probably about an hour max, and that means a lot when you're constantly stressed out about a huge purchase like this! We heard horror stories about working with big banks or online lenders who were flaky with response times or hard to contact on short notice. Tom's team is the absolute opposite: available at any time and prepared with the most thorough response. He explained every step of the process, we always felt confident about our next step. His rates were competitive, too, so I have no idea why anyone would choose to go elsewhere! To top it all off, Tom's team has a great reputation locally so our offers were always as competitive as could be. Strongly recommend working with Tom!

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  Jennifer Keller
  5

  Tom, David and Jamie were very responsive and always on top of any email/phone communications. We had started our home search a little over 1 year ago and they were patient, worked with us to run through different scenarios and when it came to offers they were able to provide pre-approvals quickly. When it came time for closing, they walked us through the process and ensured we were always up to date and even provided different options when any nuances came up. Thank you to the team for such a smooth process!

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  Cristina Diaz
  5

  The entire team worked tirelessly and so efficiently to close BOTH loans on time. Ya'll were super quick to respond to all of our questions and we always get a lot of useful information. The team updates us frequently. The mortgage hub/portal was also extremely helpful in keeping documents in line. Who would've thought closing on two loans simultaneously could be so easy? But, truly, we never doubted Tom, Jamie and David, that is the reason why we ALWAYS go to them FIRST for any mortgage queries. Again, thank you so much!

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  Lori Arellano
  5

  Outstanding customer service with a truly courteous and professional team! I had the best experience working with Tom Parke and his team and would highly recommend them to anyone looking for a new mortgage. They were on top of everything, every step of the way which I really appreciated.

  Response from the owner

  Awesome! Thanks so much Lori!

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  Esler Charles
  5

  Tom and his team are wonderful people to work with. Being a first time home buyer I had many questions that they always answered with complete professionalism and full explanation. They made the loan process very smooth and were completely transparent regarding the need for the personal information that is required to complete the loan. I would highly recommend Tom and his team to anyone seeking a home loan.

  Response from the owner

  We’re so happy to hear that Tom went above and beyond for you all! Thank you so much for sharing your story, Esler.

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  Michael Walker
  5

  I've had two great experiences with the Tom Parke team at Mason-McDuffie and highly recommend them. They are super-fast-moving, great attention to detail, and fantastic at referrals. After seeing a house I loved in the fast-moving SF market, I reached out to Tom. My agent had retired, but they were able to connect me with a fabulous agent within hours. I was able to bid on the house the very next week. Tom's team pulled off a complicated mortgage process flawlessly, especially around the process of putting together all the funds while holding my previous house and preparing it for sale. And then they gave me ANOTHER great referral for a contractor who was ready and available to do work on my new place. Could not recommend more highly.

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  Irem Gultekin
  5

  Tom and his team were a pleasure to work with. They kept us up to date every step of the way on our mortgage process. Tom answered any questions or concerns we had immediately even before we apply for a mortgage. In the future Tom and his team would be my first choice to work with again.

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  Tuan Tran
  5

  Tom, David and Jamie are great to work with, extremely detail and communicative! All you can ask for in your lending team. They work fast and most importantly, get the job done!!!!

  Response from the owner

  That is amazing to hear, Tuan! We're so happy you had a great experience with Tom, David and Jamie. :)

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  cindy mcintosh
  5

  Tom and his team are always very professional and helpful! This is not our first mortgage with their team! They do a great job every step of the way.

  Response from the owner

  That's wonderful to hear, Cindy! We are so glad Tom and his were very professional and helpful every step of the way. Thank you for the feedback!

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  Jennifer Fleet
  5

  We've worked with Tom at Mason-McDuffie several times over the years and every experience has been positive. Tom is easy to communicate with, answers our questions, and is a consummate professional. We would definitely work with him again in the future and recommend him to friends.