Mariner Finance Frederica St, Owensboro

Mariner Finance Reviews

• R

  Robin Clark
  5

  My loan advisory was knowledgeable and very helpful. She helped me through the process in an efficient manner.

  Response from the owner

  Robin Clark, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• P

  Patrick Martin
  4

  They have always been very helpful and pleasant to work with.

  Response from the owner

  Patrick Martin, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Rob Dixon
  1

  Borrowed 1500.00 2 yrs ago. I have been paying 200.00 a month for 2 yrs and still can't pay this loan off. I haven't received a statement the entire time. You do the math. They won't let anyone in stating due to covid. Someone needs to investigate this place.

  Response from the owner

  Rob, thank you for your comments. Mariner Finance (“Mariner”) provides 24x7 online account access to make payments and review account information and transactions. In addition, consistent with COVID-19 social distancing guidance provided by state and local authorities, as well as the CDC, Mariner branches are open by appointment only. Our branch access policy is posted at branch locations, on our website, and in correspondence with our customers. Should you have specific questions about an account, please contact your branch, or you can also reach Customer Relations at 844-338-2080.

• A

  Angela D
  3

  Staff very friendly. I used Personal Finance for years but since Mariner Finance took over things have changed. When they took over Mariner quit sending out paper statements and only sent emails. Then emails stopped for statements. So you have to remember when your bill is due and won’t know how much more you owe. But they can call me every week or every other week to see if I need more money. And I get numerous emails about them wanting to lend money to me, but can’t email a statement. Again, very friendly and helpful staff, but with Mariner taking over I won’t go back.

  Response from the owner

  Angela, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• G

  Gerard Faulk
  5

  Fantastic and friendly service. Listens and understands your needs. I felt comfortable and not intimidated. Couldn't ask for a better staff run by a highly intelligent manager.

  Response from the owner

  Gerald, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• D

  Donna Roberts
  5

  Very friendly and attentive staff. Whitney is a pleasure to deal with!

  Response from the owner

  Donna, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• L

  Larry Mofield
  5

  They have improved a lot not up to the par the Personal Pinance who they bought out.

  Response from the owner

  Larry, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• R

  Robin R.
  5

  Friendly, made me feel comfortable.

  Response from the owner

  Robin, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• D

  David Mitchell
  5

  from out of town and needed help. really good company, nice people