Maps Credit Union - Chemeketa Branch Winema Pl, Salem

Maps Credit Union - Chemeketa Branch Reviews

• c

  courtney lynne
  2

  i stay at this bank because i have to for now and am not sure where else to go. every time i go through the window, service is usually pretty basic and bland small talk. the last time i went through, the guy stood there staring at me through the window and didn't say anything? i had to start the conversation by saying what i needed out from my accounts. i didn't catch his name but he has black short hair and glasses. the customer service here has always been very bland and not impressive. i work customer service and its just always very basic. i would lose my job if i was as bland as the people here.

  Response from the owner

  Hello, Courtney. It’s important to us that our members are more than satisfied. Thank you for bringing this to our attention. We will follow up with our Chemeketa branch.

• N

  Nik Sch
  1

  They gave me an account, took my money but forgot to give me my account number and they didn't even tell me what type of account they gave me , worst customer service ever

  Response from the owner

  Hello Nik, we’re sorry to hear of your unsatisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great member service and we would like to make things right. Please give us a 503-588-0181 ext. 3811 to determine how we can provide you with a solution. We value our members’ opinions and would like to thank you for bringing this to our attention.

• A

  Alex Lanzas
  2

  The assistant manager Joshua Aguilar took his time before he even got to a customer. It looked like he was counting money. Which he could of done before opening. The place was packed with people to the back. Very busy place. Mayra, on the other hand was very quick to attend all customer and made my day. I would give her a 5 star 🌟 🌟 🌟 🌟 🌟

• T

  Tresa Johnson
  1

  You closed early on a holiday weekend, possibly due to weather. But you didn't make sure your atm was functional. Came through Friday early afternoon. Not a great way to start the weekend. Monday it was still down.

  Response from the owner

  Hi Tresa, we are sorry to hear your experience was unsatisfactory. If you’re open to discussing your experience further, please call us at 503-588-0181 ext. 3811.

• C

  Chris Young
  4

  Ten people in line with only two out of four teller windows open . When I asked the manager, Mariana Tagger, about this she was very flippant. Update: They have a new manager and the atmosphere seems to be improved. The lines can still be long and slow at times.

• A

  Aron V.
  1

  Very poor customer service at the Chemeketa branch. Around the Christmas holiday they had a lot of people on vacation so that was understandable, but the service has not improved since. Managers will sit typing in cubicles while tellers frantically try to service customers and lines will literally be out the door. There are other credit unions in the Salem area that want your business and will service the customer right. Try those credit unions before using Maps.

• N

  Nenn finey
  1

  Their system error on overdraft fees yet they’re only able to lift 3 out of 7? Are you serious! This is the second time maps did this to me. If it was possible to rate u 0 stars I would.

  Response from the owner

  Hello Nenn, I’m sorry to hear about your disappointing experience! We would like to personally assist you with making things right. Let’s get on a call and address your situation, we value your business. Please contact us at 503-588-0181 ext. 3811 when convenient.

• J

  Joey Bogle
  1

  If I can give a 0 stars I would management employees are a joke 10 years I been close if everything Monday morning good job maps should call it maps Credit of jokes

  Response from the owner

  Hi, Joey. We apologize that your experience has been unsatisfactory. We strive to provide the best service to each and every one of our members. A manger will be in contact with you shortly to discuss how we can better serve you. Thank you.

• I

  Isaac Reyes
  5

  Great customer service. Quick to assist even when busy. Always willing to help anyone with questions or concerns. Clean & friendly environment. Professional setting.

• R

  Richard Morrow
  4

  Great ATM location - but I wish it wasn't on the back side of the building. Always feel as if I'll be mugged when I'm there at night.