Main Street Bank E Main St, Southborough

Main Street Bank Reviews

• C

  Caroline Crawford
  5

  I’m surprised I haven’t reviewed Main Street Bank before, I’ve always had a great experience. Any time I call I get a helpful human on the phone, any time I go to a branch for assistance I’m greeted with a friendly smile and always receive great customer service. For example, just now, Nick at the Southborough branch helped me with a new debit card, it took 10 minutes, super hassle free. I moved 20 miles from my nearest branch and I haven’t switched banks because I just love these guys.

  Response from the owner

  Thank you! Caroline, we appreciate the kind review on your experience working with Nick and the entire Southborough branch. Our team are thrilled to work with you. Let us know how we can assist you in the future!

• C

  Cheryl Garavente
  4

  John, the teller at the Southboro branch, is so helpful and patient. He has helped me nurmerous times with my father's accounts. My dad passed away and during this dificult time, John was there. This is why I love and use local banks. Thank you Southboro Main Street Bank.

  Response from the owner

  Cheryl, thank you for taking the time to share your experience working with John and our Southborough branch team. We are very sorry for your loss, and dealing with finances on top of that can be even more challenging. We're so grateful you've chosen us as your local bank, and we look forward to helping you with any future banking services you need.

• G

  Gretchen and Mike Hartnett
  5

  We had a wonderful experience with Amy on Tuesday! She was so helpful with my daughter as she was opening her first checking account. She spent so much time with us and was so friendly and kind. She reached back out again on Wednesday to see if everything was going okay and then was a great help today as my son needed to make some updates on his account. I can't say enough about her, she is a great asset to your bank!

  Response from the owner

  Thank you for sharing your experience at our Southborough Branch, Gretchen and Mike! We're so glad to be able to help you and your daughter with her first checking account.

• I

  Ian Medernach
  5

  I've used Main Street bank for my loan needs for quite a few years but had been resistant to move my general banking over. Well after getting sick and tired of getting yanked around by the big national banks I decided to finally pull the trigger and let me tell you the biggest mistake I made was not doing this sooner. The personal response and support you get from this team, including Amy and Nick, is incredible. If you're tired of sitting in a support queue on the phone as just another number, let me tell you there's better options out there. Love the MSB team and especially this crew in Southborough - keep up the good work!

  Response from the owner

  Wow, thank you for sharing your experience working with our Southborough team, Ian! We really LOVE reading stuff like this, and we’re sure the team is thrilled to hear your great feedback. Thank you so much! We’re happy to work with a fantastic customer like you!

• c

  colman kerner
  5

  These guys are great! Banking here could not be easier - They really make us feel like family. Quick to respond, extremely friendly, and detail oriented is how I would describe Amy and everyone else in the office. Banking here is the best move we ever made.

  Response from the owner

  Colman Kerner, thank you so much for sharing your experience! Amy and the team are great- we’re so lucky to have them. We appreciate the kind words, and look forward to continuing to serve you.

• A

  Alex Duhani
  5

  Highly recommend this bank! I had to setup a business bank account in a short amount of time, and both the management team and this branch did so much in so little time. Special thank you to Amy Smith, the branch manger, for being so available and helpful always. As a business owner, quality and timely service is critical.

  Response from the owner

  Thank you for the review, Alex! Our Southborough team is fantastic, and we are so glad you've had a great experience.

• S

  Shelly Emanuel
  5

  My husband, David, and I have done Commercial and Personal banking with Main Street Bank for over 20 years. The customer service is second to none. An appreciative shout out goes to Ms. Denise Sartori who promptly helped us out of a security issue and who has recently gone the extra mile to help an elderly parent. Her competence, efficiency, and kindness really reflects why we choose to work with Main Street Bank. The list of our trusted advisors like Mr. Berglund and Mr. Maintanis would be too long to mention. We want to thank the personnel for working with us and our company through hard times like Covid as well as on good days. Shelly and David Emanuel

  Response from the owner

  Oh wow! Thank you so much for sharing your experience Shelly and David! The team is thrilled to hear such great feedback, and we’re happy to work with fantastic customers like you!

• L

  Lisa Strom
  5

  This place does it right. Super friendly, knowledgeable and helpful all the time. I go everyday for my company and I have never had a bad experience or even a 5 minute wait. Trusted them so much I moved my personal mortgage to Main Street Bank also. Amy S, Amy P, Sue and the rest of the staff are the best. High marks from this satisfied customer.

  Response from the owner

  Thank you for sharing your experience Lisa! We are pleased to earn your trust and look forward to serving you in the future.

• J

  Jim Darcangelo
  5

  Amy and the team do a tremendous job - personal service, flexible, friendly and thorough. Three generations of my family now bank with Main Street and through Amy. Great job!

  Response from the owner

  Jim, thank you for sharing your experience. We agree; we have a fantastic team in Southborough, and we look forward to continuing to serve you and your family.

• J

  Jen thompson
  5

  Amy Smith is always so helpful at Main Street Bank! Thanks for the great service in helping my 17 year old open an account!

  Response from the owner

  Jen, thank you for sharing your experience working with Amy and our Southborough team! We love being able to help people get started with a new account and learn how to use it.