Mabrey Bank S Memorial Dr, Bixby

Mabrey Bank Reviews

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  David Chatman
  5

  Hey guys. Just installed the new app. Looks good. Quicker and more comprehensive. Thanks. I became a Mabrey account member several years in Haskell, Oklahoma. Friendliest, most helpful, down home folks, I could ask for. Can't imagine a bank with better customer service.

  Response from the owner

  Thank you, David! We appreciate your business and love to hear you are enjoying the new app!

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  Crystal Jackson
  5

  Best place to bank and great customer service!!! Always helpful and ready to help you with all your banking needs!!

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  E M
  5

  Breanna at the Bixby branch is a great Officer to have on your accounts. She is very polite and helpful! Goes out of her way to see to it you are taken care of. I have banked here since for the last 19 years. Good place for business. A+

  Response from the owner

  Thank you for your business and for providing your feedback. We love Briana too!

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  Cindy Roragen
  5

  The Bixby Branch Manager, with the help of her assistant, went so far and above in the customer service arena to help me with a critical need requiring ongoing communication, including reaching out to two out of state banks where I have accounts, that I am compelled to move my funds from these other banks to Mabrey! There really is nothing I can do to thank these amazing ladies, so I will share my gratitude here! Also, a shout out to the sweet and efficient drive through tellers who are always efficient, plus they give my two pups treats!

  Response from the owner

  Thank you so much for sharing this feedback! We are so glad they were able to assist you.

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  Chris Barnett
  1

  This is one of the most backwards banks I have ever been into in my life. Melba, one of the tellers was so rude to me. I went in to cash a check provided to me by one of their customers and she was demanding my social security number. This is the first time I've ever been told by a bank that they would not cash a check unless I give them my social security number. They obviously needed to fill out a CTR but my SSN is not required for that. I presented my ID and they refused to cash the check drawn on their bank. When I called and explained this to the operator, she was also rude and said to me... are you finished yet? Do yourself a favor, use a credit union. I hope this bank fails sooner than later. I left a message for the owner of the bank and my number. I doubt I'll have a call back. Please, avoid this bank, otherwise they will be trying to get your social security number, which is not required, and God only knows what they want to do with it. For that matter, Melba could have been stealing peoples identities telling them it is bank policy. Again, never have I encountered this in my life at any bank. The amount of money flowing into this bank via Medical Marijuana is amazing. They need to get used to it. Oklahoma Voters spoke loud and clear and this bank obviously has no respect for the voices of Oklahoma Voters!

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  Chrissy Meyer
  1

  This banks hours are a complete joke!! I'm stuck having to use them to cash a check by a company that is using them and while Google says their locations are open, it's not true. It's just the drive-through that's open. I tried to get the check cashed on Friday after work at 4:30 (left work early) and the lobby was already closed at 4:00!! But Google said they were open. So I tried the drive - through and guess what??? They won't do it through the drive-through. I have to do it in the lobby. So....since they cannot cash this check through the drive-through, I had to wait until Monday morning and miss work (again) because they don't open until 9:00. It's extremely inconvenient to those who work and I work in downtown Tulsa at that.... Absolutely no where near these banks locations You'd do yourselves a service by extending your lobby hours!

  Response from the owner

  We are so sorry you experienced a challenge when trying to cash a check written by one of our account holders. For non-account holders trying to cash a large check, our policy requires they come in the lobby so that we can verify the transaction and obtain a fingerprint per the Oklahoma Bankers Association fingerprint program. While we try to make transactions as convenient as possible, protecting our customers is top priority! We would be happy to work with you to identify your best options in the future should you have another check you need to cash.

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  Caroline Bush
  5

  Love this bank! Everyone is always so friendly and they constantly go above and beyond. Good customer service is extremely important to me, which is why I love this bank so much!

  Response from the owner

  Thank you for providing feedback, Caroline!!

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  Hailey Addison
  1

  just now !!! do not use there ATM used my unemployment.Card to draw my pay check off ATM said transaction failed and it took my amount I tryed to draw off and gave me nothing. Cant get anyone to help. Poor customer service

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  DAY AND JAY
  4

  A great family bank with an incredible customer service team. The lady that answers the phone is incredible!

  Response from the owner

  Thank you!!

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  Lisa McLarty
  5

  Great family owned bank with exceptional service.