Loudoun Credit Union Sycolin Rd, Leesburg

Loudoun Credit Union Reviews

• L

  Laura Levesque
  5

  Member for 20 years. I’ve gotten multiple car loans at low rates. They provide great services without exorbitant fees of the big banks. On the occasions when my debit card number has been stolen when I’m on vacation, they provide excellent fraud response, and dealt with it right away. 100% recommended.

  Response from the owner

  Hello Laura! We're happy to provide you with low rates and fraud protection. Thank you for being a member, and don't hesitate to let us know if you have any needs.

• M

  Marla Chapman
  5

  I have been with Loudoun Credit Union since it had a small office in Loudoun Memorial Hospital! From that time to now, I have had courteous and friendly personal service (and I have seen a lot of personnel changes in that time), willingness to help with any problems or inquiries I have had and it done with professionalism and pride in doing a job well done.

  Response from the owner

  Hi Marla! Thank you for taking the time to leave review and reminisce on the beginning of our time as a credit union. We're happy to know your member needs are still being met. If there is anything else we can do to help, please don't hesitate to reach out by phone call or at your local branch.

• D

  Daisy Casares
  1

  Poor customer service. I opened a savings account and made payments through automatic bill pay. The first three ones were perfectly fine. For the fourth one, my payment was confirmed by LCU. However, LCU rejected payment (eventhough I had the money in the account to cover the check) and I ended up paying late charges and interest due to LCU internal issues with their online bill pay system. They lack customer service skills and their own employees say that their bill payment system is glitchy. Unreal! Save yourself a headache and bank somewhere else.

  Response from the owner

  Hi Daisy, thank you for reaching out. Per the conversations we had, you are not eligible to enroll in Online Bill Pay with only a Savings Account, which is made aware in the application process. If you would like to enroll in Online Bill Pay, we require our members to set up a Checking Account. Please contact us at (703) 777-4744 and we would be happy to assist you in setting up a Checking Account!

• C

  Carolyn Weatherholtz
  5

  Professional staff. Pleasant and helpful. Always willing to give advice and help when needed. After many years being with LCU, they feel more like family than a business. Have enjoyed working with all the staff thru out the years.

  Response from the owner

  Hi Carolyn! Thank you for leaving such a kind review. Our goal is for all of our members to feel like family, so we are pleased to hear this from you. We appreciate your membership over the years and look forward to many more years to come!

• S

  Sushil Amin
  5

  Super friendly staff with great management and leadership. Every phone call is friendly and the team here takes great care of its members. Thank you Loudoun CU, definitely recommend.

  Response from the owner

  Hi Sushil! Thank you for taking the time to leave a review and 5-star rating! We value member feedback, both good and bad. We’re proud to be a friendly, community institution with a staff that supports members financially and personally.

• T

  Tony Charfauros
  2

  The Credit Union used to be 5+ stars when I started in 2001. That was true up until about a year or so ago. They have since become as non pro-active as you would fear in any banking institute. I was able to do my banking as an employee of Loudoun County and stayed with them when I moved over to work for VDOT. I never got denied a loan in all my time with them. Even when I left the Department in Leesburg and was assigned to Fredericksburg, I saw no change in their level of excellent customer service.... That was until a year ago. Since the departure of Carol Caron and Darrin Meyers, it is my opinion that the credit union has degraded itself to a very generous 2 stars. Because of the lack of quality customer service I enjoyed for over 16 years, I decided to join my wife's bank where customer service still remains priority one. I have left the credit union numerous emails which, if answered at all, doesn't get responded to for days or weeks. I had 3 requests in for a credit card increase with the credit union and with eZ-Card since January of this year and neither have responded to date. I would probably still be a LCCU member if Darrin and Carol were still there. What a shame.

• R

  Robert T
  5

  Amazing customer service, absolutely a blast to work with. Takes the time to call and explain the details of our loan. Highly recommend!

  Response from the owner

  Hello Robert! Thank you for taking the time to leave a review and a 5-star rating. We're happy to work alongside our members to provide quality service, including explaining the terms of our loan products. Please reach out if you need anything else.

• D

  Doom Cube
  5

  I've been a long time member of this credit union and it has served me quite well. Their rates are very competitive and the atmosphere is professional yet friendly. If you meet the requirements, there is no doubt about it, this is the place for you.

• t

  t hope
  1

  Opened my account when I worked for lcps. ( back then I'd have given them at least 4 stars) The bank went from okay to bad. Their website is always down. Or it locks me out of my account. Nothing but problems, even when I call to get problems fixed. I will be closing on my account when I can log in or finally get someone competent to talk to.

• C

  Cherry
  1

  I called to inquire about a loan product the person who answered the phone was not knowledgeable of the product. I was put on hold, for a while and the representative did not come back to the phone with any courtesy customer service acknowledgements.

  Response from the owner

  Hi, Love. We are sorry to hear you had this experience with us. We work diligently to make sure our staff is knowledgeable about the products and services we offer. We will pass this information on and please feel free to submit your question by emailing us at [email protected] and a staff member will be in touch!