Lone Star Loans and Tax Service Jefferson Blvd, Dallas

Lone Star Loans and Tax Service Reviews

• C

  Christopher Perez
  1

  Well I was called today I guess because my name was used as a reference that I wasn’t aware of. I spoke calmly to the first representative witch I explained myself and was heard out . She then told me she would retrieve the the information I was seeking because I was trying to help resolve this matter plus tired of this company calling me. Well the manager came on the phone and I started to explain the case she basically cut me off with an attitude telling me , she didn’t care and for me to just relay the message. That manager of the Jefferson location needs to take her simple a** and take a class of people skills! It isn’t are fault her life is miserable there’s other jobs out like sanitation which she needs to find the nearest trash can and jump in with her trash a** ....

  Response from the owner

  Sorry to hear that Christopher Perez. Ms. Alvarez no longer works for our company. Please call Manager at office to discuss.

• S

  Stephanie Rodriguez
  5

  Corina helped when I really needed it, will be a faithful customer to loan star as well. I have been dealing with the insurance side for years and Carmen is the best. Highly recommended!!!

  Response from the owner

  Thanks Stephanie, we appreciate you!

• S

  Sandra Ellis
  1

  Maria E Alvarez had a very nasty attitude. They tells me to come there that I was approved for the loan but when I get there she asks did I bring my paperwork? I asked what paperwork because no one told me to bring anything and I think this is bad business because when agent Bobby took my info when applying for the loan he did it all wrong then another agent had to call me back to correct it. So she gets pissed and tell me I wasn't approved. Helpful? Answer

  Response from the owner

  Sorry to hear that. Please call Corina at 214-946-2304 and that will not happen again.

• m

  mona Perez
  1

  A friend requested a loan and it's been almost a whole week and he still can't get an answer if he was approved. He calls and they keep saying they are waiting on manager approval and keep saying they will be in the next day and still don't get a reply. First time haven't this long of a process to finalize a loan.

  Response from the owner

  We try to have an answer for you in one hour. Why it would take that long I don't know. Please call us and we will make it happen.

• D

  Debra Heard
  5

  I have been a customer here for years. Never have I experienced any problems. Highly recommend.

  Response from the owner

  Thanks Debra, we appreciate you....and the kind words.

• R

  Ramona Lovley
  1

  Do not pay on your account with your bank debit card. If you are late they will keep your debit card information after telling you your information is not kept and submit a payment without your approval or authorization. I have had several unauthorized charges on my debit card which is being investigated. This company has been reported to fraud department at my bank.

  Response from the owner

  Hi Ramona, if your account was past due, then a draft was initiated. If you do not wish to have any automatic drafts taken out for your due payments... please call the office, and ask to take cc off of your account, and then please make arrangements for the past due amount.. Thank You

• P

  Patricia Medrano
  5

  Mrs maria helped me when i needed to rebuild my credit very good customer service i would recommend mt family to them

• h

  holo dag
  1

  The other reviews are right lazy rude trashy service

  Response from the owner

  Hello holo dag, not sure who or what about you are referring to, but please call the Manager anytime to discuss.

• J

  Jose Lazarin
  5

  Allsome been 10 years a loyal customer

  Response from the owner

  Thanks Jose, we appreciate you!

• D

  DANIEL DOMINGUEZ
  5

  Great customer service from all employees.

  Response from the owner

  Thank You Daniel!