Home > Personal Loans Near Me > Michigan > Farmington > LOC Credit Union
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Credit union

LOC Credit Union Farmington Rd, Farmington

3.8
(10)
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Phone:

+1 800-837-4562

Website:

http://www.loccreditunion.com/

Address:

22981 Farmington Rd, Farmington, MI 48336, United States

LOC Credit Union Reviews

3.8
10 Reviews
  • B

    Betsy Norton
    5

    When it came time to buy out the lease on my car, I was advised to go to LOC Credit Union. Sure enough, joining was a breeze, and the interest rates couldn't be matched anywhere. But the best part was the friendly, helpful way I was supported throughout the process. My loan specialist, Chelsea Roberts, was amazing. This was a first time experience for me, so I needed someone like Chelsea to guide me through the process. She explained everything with great patience, and went the extra mile to make sure the loan was exactly what was best for me. I'm delighted with the outcome, and recommend it to anyone looking to do the same thing.

    Response from the owner

    Thanks Betsy for the five-star review and for sharing your experience with us. We are glad to hear that Chelsea took good care of you. Thank you for being a member; we appreciate your business. Feel free to reach out again whenever you have a financial need.

  • K

    Kelli Jackson
    1

    My father passed away and he owed money on a loan. Without notice they took the remaining money out of my account. I was in no way associated with his loan we both had accounts at LOC. They freeze my card if I buy a TV or something similar and say they thought it was a fraudulent charge. I received no notice my cards been frozen but they say they’re fraud hotline calls me immediately, that is untrue I do not receive these calls. It’s embarrassing when you try to pay for something in your cards being declined, this is happened at least half a dozen times. In order for me to Reactivate my card I have to wait for LOC to open Monday morning. All of my family banks there and they’ve got our accounts mixed up which has created issues. Most of the staff are nice however there are several that are very rude. They do $30 overdraft fee’s to take .05 out of your savings account. One associate told me how I spend my money which grotesquely inappropriate. In process of finding new bank.

    Response from the owner

    Kelli - we would like a member of our management team to discuss your experience with you. Can you email us your contact information to [email protected] so we can better assist you?

  • C

    Cristie Schiffman
    5

    My husband and I are going through the process of purchasing a new camper and saw that LOC was offering a lower interest rate than we were offered through the dealer. I started the loan process with Chelsea and was in a hurry to get it all set same day. Chelsea is always great to work with! She is so easy to communicate with and gets everything taken care of quickly and efficiently! We would always recommend!

    Response from the owner

    Cristie- Thank you so much for the five-star review! We're happy to hear you came across our great rate for your new camper and that you chose LOC for your financing needs! Chelsea is great and we'll be sure to let her know how much you appreciate her! Have a great weekend and we hope you enjoy your new camper! Please don't hesitate to reach out to us should you need anything else. :)

  • E

    Emily Parlove
    5

    I used LOC for a vehicle loan. Had fantastic service. I needed to set up a new account so an agent walked me through the application and setting up automatic payments. I even had an agent read over my purchase agreement and flag additional charges from the dealership that looked suspicious. Everyone was quick to get back to me. I was painful and required my loan to be completely redone (my fault) and Crystal jumped right on it and was able to rework everything extra quick even though I know it was extra work for her. Thanks LOC!

    Response from the owner

    Emily- Thank you so much for the five-star review! We're happy to hear Crystal was able to work through your loan and get everything taken care of for you quickly. Please do not hesitate to reach out to us should you need anything else. Thank you for choosing LOC for your recent vehicle loan, we hope you enjoy the new car and that you have a Happy New Year!

  • M

    Mike Manderachia
    5

    I've been a customer of LOC Federal Credit Union for over 25 years and when it was time to buy out my vehicle lease I knew where to go. The process for a loan application was simple and we had an approval within 24 hours. I don't buy many cars and the car company didn't make the process of buying out our lease easy. Fortunately our loan officer, Chelsea, kept in touch with me throughout the process (even when a vacation interrupted). After completing the process, the loan was finalised within 24 hours and we now own our car! It was a great customer service experience and it matches all the previous great service we have received from LOC over the years. We plan on being LOC customers far into the future.

    Response from the owner

    Mike - thank you so much for sharing this feedback. We strive to keep I simple and make it easy for our members, and I am happy to hear that Chelsea did that for you. Be sure to let your friends and family know about our best-in-market rates and easy process. But most importantly, thank you for being a member for 25+ years. We appreciate your business.

  • T

    Terri Wilder
    5

    It was suggested to me to look at a credit union while i was leasing a car - I went to LOC and everyone there was not only friendly, but very informative and happy to help. Everyone from the front reception to those assisting with my loans. I was able to lower my cars interest rates substantially and could not have been more pleased with the ease of the process. A few days later I received a call from LOC informing me their job was to "dig deeper" to see how and if they could save me more money. They were able to save me over $500./month just by "digging deeper". That proves to me not only are they knowledgeable but happy to go above and beyond for their customers. I would like to mention those who assisted me and had a huge part in my most pleasant experience with LOC. Chelsea Roberts, Crystal Thoman, Tamara Lindsay, Jody Wehmer, and Carly Salatino. They continue to follow up to ensure everything is fine and if I have any questions about anything. I highly recommend banking with LOC.

    Response from the owner

    Terri- Wow!!! Thank you so much for your five-star review! We're beyond thrilled to hear about your experience and so thankful we were able to help you in more ways than one! I'm going to make sure I share this wonderful review with our entire team at our next meeting, because this is fantastic all around and a true team effort on our end! We're so glad you decided to choose LOC for your financing needs and we love that we were able to help you out in so many ways. Please do not hesitate to reach out to us should you need anything else at all. I hope you have a wonderful weekend! :)

  • W

    Wendy Stahl
    5

    I have never received more personal, friendly service from any business, than I have received from this credit union over the last 30 years. You just walk in and tell them what you need, no paperwork to fill out, and they take care of you. I would never work with a traditional bank again.

    Response from the owner

    Wendy - thank you so much for this feedback. Our goal is to keep it simple for our members and glad to hear our team does that for you. Please feel free to reach out anytime you have a financial need. And thank you for being a long-time member. We appreciate your business.

  • A

    ATS SUPPORT tech1
    5

    Bill is the best! Gave us a plan and executed it flawlessly. On our way!!! Thank you to the entire staff. Polite, respectful, and very helpful. 5/17/22 we just moved our new vehicle loan from "the other guys" to LOC, and for good reason. Wouldnt have possibly without hep fro the team at LOC especially Crystal. what a superstar! spearheaded the whole thing and had the answers to all of my questions.

    Response from the owner

    Thanks for the five star review and taking the time to share your experience with Bill with us. We appreciate the feedback and are happy to hear Bill and his team took good care of your home financing needs.

  • L

    Lloyd Biermann
    1

    LOC is a great credit union, I've had accounts there for years. They are very helpful people for accounts, loans, etc. and have very personal, good service. However, my recent experience with the "Wealth Management" portion of their services has been horrendous and fraught with errors. I would not recommend using them; go to another broker to do that type of business. I have been trying to redeem 2 small IRA's for the last 2 weeks and they cannot even get the paperwork correct yet! Disappointing service for such a great institution such as LOC.

    Response from the owner

    Lloyd - Thanks for reaching out. We acknowledge that our Wealth Management team made a number mistakes related to your accounts and the paperwork. We sincerely apologize for falling short and for making the process more painful than it needed to be. I also understand that the team reached back out to you to let you know we are making sure everything is being taken care of accurately with these redemptions. Thank you for being a member of LOC Credit Union. We appreciate your business.

  • T

    Theresa Mailloux
    5

    BIG shout out to Crystal Wietecha! She helped me save several hundred dollars a month!! Crystal and the LOC team made saving money super easy!! Thank you all 🙂

    Response from the owner

    Theresa- Thank you so much for the five-star review! We're happy to hear you had such a great experience with us and working with Crystal. We especially love hearing that we were able to help you save along the way! Please do not hesitate to reach out to us should you need anything further. Thank you for choosing LOC!

Personal Loans in Your Area of Farmington

FAQs

  • 1. What Can I Do to Get in Touch With LOC Credit Union?

    You may contact them at the phone number +1 800-837-4562. You may also check out their website and submit your personal info.
  • 3. How Can I Take Out A Loan at LOC Credit Union?

    Simply submit your personal info on their website. If you feel like learning about other possible solutions, take a look at installment loans provided through a reliable online broker.
  • 5. What Am I Supposed to Do if I Fail to Pay Back My Loan?

    Reach out to the lender and reach an agreement in advance. You should know, however, if it"s a title loan, the vehicle will be kept by the lender when you default.
  • 2. What Is the Location of LOC Credit Union? How to Go to Its Store?

    The address of LOC Credit Union is 22981 Farmington Rd, Farmington, MI 48336, United States. Open the map app on your phone to find the fastest route.
  • 4. Is LOC Credit Union an Agency or a Lender?

    LOC Credit Union is a Credit union that gives different kinds of loans. Visit our website to learn about various types of loans including bad credit personal loans.
  • 6. Can I Get a Loan From LOC Credit Union With A Poor Credit Rating?

    Yes, you can. But pore over the offers as there can be predatory terms when it comes to bad credit loans.