loanDepot Byrd Way, Warner Robins

loanDepot Reviews

• N

  Nancy Drew
  5

  Ms. Harley is so knowledgeable and confident and as a first-time home buyer I was so nervous. She patiently walked me through the process, answered my questions and her confidence gave me confidence. I know I am in good hands. And I will be recommending her to my friends and family when they are ready to buy homes! Having someone who provides that personal customer service touch. I know she must have many other customers, But she always had time to answer my questions and walk me through the lending process which can be scary. I felt like she was more than just a loan agent, She showed me kindness. And that goes a long way!

  Response from the owner

  Hi Nancy Drew! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.

• M

  Maurice Paquette Jr
  1

  Struggling to think of anything here.. My first few days were great; Byron Thompson was the first Loan Depot representative I worked with and he was outstanding; knowledgeable, prompt and a pleasure to work with. He left Loan Depot shortly after my process began however and everything fell apart with his departure.

  Response from the owner

  Hi Maurice Paquette Jr – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or [email protected].

• I

  Ian King
  5

  Kim has absolutely been top notch. Several other lenders looked at my situation and passed on the opportunity to work with me because of the complexity. Kim jumped right in and found solutions and has helped me through every step of the way. My loan process has been challenging because of a lot of moving parts and complexity but Kim again has cheerfully helped me knock down each issue that has arisen and has been a lot of time helping me understand how to get from point A to point B. I could not be more satisfied and I would recommend her and loan depot to anyone.

  Response from the owner

  Hi Ian King! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.

• C

  C Pope
  5

  Shannon Katz has been wonderful. We are trying to move from Colorado to Georgia and my husband is retired. I haven't found a job yet and even with this issue, Shannon has been able to help us and has been very friendly and helpful. I will be recommending her and Loan Depot.

  Response from the owner

  Hi C Pope! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.

• Z

  Zach Babcock
  1

  She disappeared. She left without saying a word. She continued to provide false information and she kept pushing our closing date further and further back until she just stopped communicating with us. The manager had to come and fix the problem but then he quit! I would not recommend Leigh Mead or loan depot. They did us a major disservice and do not deserve to be in business.

• S

  Shameka Brown
  5

  Loan Depot gave me an opportunity with a loan first important step. Also Kim Harley stayed consistent with helping me, and that played a major role.I want to personally thank you all for my opportunity on my new home.🙏🏽😁😎

  Response from the owner

  Hi Shameka Brown! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

• R

  Riyad King
  5

  The experience working with Leigh has been nothing but awesome. She’s been patient with the whole process and well knowledgeable in the loaning department. She’s also demonstrated a lot of experience when it comes to buying properties.

  Response from the owner

  Hi Riyad King! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• E

  Erica Law
  5

  Kim is very helpful and professional. Great customer service! We were provided excellent customer service, efficient process with efficient communication. All responses were prompt and professional. Fantastic company!

  Response from the owner

  Hi Erica Law! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• m

  megan Cooley
  5

  Bryon Thompson was our loan agent and we had such a great representation through the whole process! Definitely recommend!!

  Response from the owner

  Hi Megan Cooley! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.

• V

  Venita Cooley
  5

  Outstanding service. Professional and extremely knowledgeable about all types of loans and requirements. He provides exceptional and professional service. Highly recommend to anyone needing a home loan.

  Response from the owner

  Hi Venita Cooley! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.