loanDepot Towne Centre Dr, Foothill Ranch

loanDepot Reviews

• C

  Carolyn Lamond
  5

  Everything was very much explained on the 1st call, so it made all future calls and signing of paperwork very easy. The ease of signing our final loan paperwork at home was great.

• L

  Laura Muench
  5

  Kevin was great. He was relatable, gained my trust and is very quick to respond with any questions I have. I appreciate his help as this is the first refinance I have done!

  Response from the owner

  Hi Laura Muench! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.

• D

  Darrenella Luckies
  5

  I had a great agent Greg. I didn't know anything about refinance he helped me tremendously. A fantastic beautiful agent. That's way I chose loan depot.

• w

  wayne Kahanu
  5

  every step of the process was very comfortable, no pressure at all

• D

  David Moore
  1

  I was told I could cancel and my appraisal fee would be refunded. I canceled on March 1st. The appraisal fee is still on my credit card, AND I'm still getting updates that my loan application is progressing. Again, I canceled on March 1st. I have emailed Khash several times, with no response at all. I will NOT be getting a mortgage through you and I want my appraisal fee refunded!!!!

  Response from the owner

  Hi David Moore – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected] so that we may help you with the issue.

• s

  shelly st.laurent
  5

  Very smooth process, good rate and my loan officer, John Flores was extraordinarily patient, knowledgeable and helpful. I would use Loan Depot again in the future.

  Response from the owner

  Hi Shelly St.laurent! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.

• A

  Anela Murray
  1

  My agent lied to me about my rate and when it was time to close the rate went up.

  Response from the owner

  Hi Anela Murray – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or [email protected] at your earliest convenience.

• I

  Iris Rodriguez
  5

  Irene Lee is my loan specialist and she have taken her time to explain everything in a simple way. She is always available to answer all my questions. So far everything is going smoothly. Will update after the closing

• B

  Belinda Klaas
  1

  I had a piece of mail that guaranteed 3.99% until 3/31 but you guys never would honor it.

• P

  P R
  5

  Art Cuellar is an extremely professional, hard worker, very attentive and keeps his word on calling you back/staying connected. I am very pleased with the entire experience thus far!

  Response from the owner

  Hi P R! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.