loanDepot Market St, Philadelphia

loanDepot Reviews

• P

  Patrick Ferris
  5

  Kevin Luchko and his team were exceptional at making my most recent real estate transaction go as smooth as possible. His team was very knowledgeable and answered all my questions promptly. I’ve had a bad experience with a mortgage broker in the past but this experience was quite the opposite. This recent transaction was particularly stressful considering settlement was unexpectedly scheduled the day after my wife gave birth to the newest addition to our family. I will use loanDepot in the future and recommend Kevin’s team to everyone I know looking for a mortgage.

• C

  Chris M
  5

  I had the pleasure of working with Kevin and his team at Loan Depot for the purchase of my primary residence over the summer and the experience was so good that I decided to work with Loan Depot again more recently for the purchase of an investment property. We were able to close the transaction on a very tight timeline due to the responsiveness and professionalism of Kevin and his team. I would definitely recommend them for anyone looking to buy a home or investment property.

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  Matthew Walbert
  5

  As a first time homebuyer, Kevin and his team at Loan Depot have made the entire process move along with ease and clarity, while providing peace of mind along the way. Even with the hyperactive market, Kevin has continually checked in with us since we started our search a few months ago. His organization, attention to detail, and consistent ability to follow through made buying our first home a breeze.

  Response from the owner

  Hi Matthew! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

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  Craig D
  5

  Jason was able to get my loan approved in an expedited timeframe with virtually no issues along the way. I was always able to contact him quickly by phone or email for questions. One very minor issue was dealt with extremely fast - and for me, a company that responds to issues quickly and decisively is what makes me a satisfied customer. I also, received excellent rates from loandepot which makes me even happier. Overall, great experience, so far.

  Response from the owner

  Hi Craig D! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• C

  Cathy Goodwin
  1

  I hope this is the same company - I was dealing with Loan Depot in California, with area code 949. I think it depends on your assigned processor or luck. My processor kept losing documents. I sent them tax returns and they hadn’t opened them 3 months later. They kept asking for the same info over and over… They asked my current mortgage co for a payoff balance before they had reviewed all my documents. The managers refused my request to transfer my loan to another processor. They did not return calls. The sales guy even tried to get involved. A totally screwed up mess. I am reporting them to the regulatory authorities - everything is documented - and would recommend that others do the same. We finally got it one - only 3 months! - with the help of a vice president. However, I just discovered that Loan Depot does not allow automated monthly payments. What century are we living in?

  Response from the owner

  Hi Cathy Goodwin – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or [email protected].

• A

  Adam Pecorari
  5

  Kevin Luchko and LoanDepot did a great job and made our home purchase as easy as possible. We would gladly recommend Kevin and can’t wait to work with him on our next purchase.

  Response from the owner

  Hi Adam Pecorari! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• M

  Melissa Burke
  5

  Kevin and his team are excellent. They were efficient and communicative. We were able to refinance quickly. In addition, they have a title company that comes to the home for closing so it was very safe during the pandemic. I highly recommend!

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  Laura LaRosa
  5

  I have worked with Kevin on several different transactions. Kevin is a professional. Kevin is the type of individual who will go the extra mile to make sure that things are completed on time and presented to the lender. Kevin makes the whole mortgage process easy to understand and more importantly easy to accomplish. On this transaction I had to close quickly and Kevin and his team did everything in their power to make sure that I got to settlement on time! It was a pain-free experience! I highly recommend Kevin and his team.

• C

  Christopher Strano
  5

  Kevin and his team were extremely knowledgeable and very responsive during our mortgage process. When another mortgage company was going to charge us higher closing costs and an interest rate through the roof, we consulted Kevin. He explained the downside with one goal in mind, HIS CLIENTS BEST INTEREST! It didn't hurt he was able to give us the lowest interest rate and closing costs! We will only work with Kevin going forward!

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  Garth Ehrlich
  1

  Easily the worst mortgage experience of my life from application to servicing. I have had or refinanced probably 20+ mortgages over the past 40 years. I have never been confronted with such incompetence. The application process which I was told was take three weeks max - took more than three months - at least five times I had to resend materials, I'd already sent as they lost them as the loan application was moved from one person to another. Then at closing - the notary shows up with an upcharge of $11,000+ - I sent them away and it took another week to get rid of that. Then we get the servicing of my loan. When I tried to make my first payment I couldn't because they had changed the loan number without telling me. After getting that straightened out - then they changed the payment website without telling me. I then tried to set up payments from my bank (which is very good) and they kept sending them back!!! So I have had to make every payment on their website. Today I tried to make my payment - the URL no longer exists. I tried for two hours to access my account - I would alternately get 'your login info is incorrect' so I went through the procedure of setting up a new password and then the new password wouldn't work. I tried calling - they don't have anyone available, I tried the chat - it was an idiot computer that was worthless. So after trying to pay my bill for many hours this PM - I could not!