loanDepot Teays Valley Rd, Hurricane

loanDepot Reviews

• K

  Katie A.
  5

  Rick and his team are AMAZING! We sold our home in WA state to move to WV, after a falling out with Quicken Loans, these guys really put in the work to get us our dream home. They dedicated 6 months of their lives to get us to closing. They were also very quick to respond, tell us what they needed, and to battle the VA for us. I highly recommend this mortgage broker and Rick in particular, we could not be more over the moon with these guys. If I could give them more than 5 stars I would. Good luck to those of you applying for a loan and have a good day!

  Response from the owner

  Hi Katie A.! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.

• A

  Abby Jarrell
  1

  Horrible communication. Had to call/text several times a day for a few days in a row before anyone would get back to us. On a friday, we were told we would be closing on the following monday. Monday came and we hadn’t heard from anyone. After several phone calls and emails we finally got ahold of someone monday before closing time. She informed us she had no idea why we were told that we were closing and that we weren’t. Ended up cancelling the entire process, after 2 months of stress and being in the dark we were done. We worked with 3 people through the entire process and I can’t say that they were ever once on the same page and telling us the same things. Horrible experience and do not recommend.

• T

  Tristan Roush
  5

  Rick and his team are great, really nice to work with. Kept us within our budget, overall happy with the service!

  Response from the owner

  Hi Tristan Roush! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• J

  Joshua Endicott
  1

  We started the loan process two months ago. Up front I asked what closing cost were to be and I was told it would be around 2500. They did not provide any of the financials until the day before we were to close. When we reviewed the documents we found the closing was 12,000. They were not transparent they were pushy into locking in a rate. I will say I found rocket mortgage more transparent and upfront about the cost. When we brought this up, it was like you flipped a switch. Everyone that was nice turned. The initail call was recorded and we were told they did not discuss all the fees and that we were right. They did not try to rectify the issue. I would not recommend there are to many other companies that I'm sure will treat their customers better.

  Response from the owner

  Hi Joshua Endicott -- Thank you for reaching out to us about your experience. We would like to have a member of our Customer Care team to discuss this further with you. Please call our Customer Care team at 888-337-6888 (x6789) or [email protected].

• C

  Clark Parker
  5

  Utterly amazing. User friendly. Rick, Laura, and the rest of the team educate you and empathize with you during the process. They untangle all the complexities for you and work around busy schedules and lives when humanly possible. I can’t speak highly enough to their professionalism, knowledge, and care. Go with Rick Degroff and Loan Depot for your mortgage needs. Mortgages CAN BE just a department and office for these faceless “banks” like an uncaring Wells Fargo or a Chase. LoanDepot is a mortgage based, highly reputable company with a hometown feel. Not just some “department” in a garbage bank. They employee genuine people who truly care. At the end of the process, I almost felt they were as happy as my fiancé and I to have a home!! Amazing people.

• S

  SARAH E WOODY
  5

  Rick & his team are amazing. They were so helpful and fast during the home buying process. If you're looking for someone who knows what they are talking about and who can get the job done, look no further. Recommend 10/10!

• J

  J MR
  5

  Pam Istrate will get your loan done when all others say they can't, if you want a smooth transition into a new mortgage....Pam Istrate with Loan Depot is the way to go. 110%

• T

  Todd Judy
  5

  I highly recommend Rick Degroff for mortgage needs. He has helped me many times over the years to find the best product.

• D

  Dakota Epling
  5

  Couldn’t have gone any better or any faster! Saved me tons with a refinance! Cut my interest in half!

  Response from the owner

  Hi Dakota Epling! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.