LGE Community Credit Union Mansell Rd, Roswell

LGE Community Credit Union Reviews

• J

  Juan Alvarez
  5

  The manager at this location is very proactive, she is always looking to help the customers and her staffs Great job. All the staff is great I feel like a family banking at LGE

• M

  Montina Young Fraiser, CIA Media Group
  5

  I’ve been banking with LGE for a little more than a year and today I received exceptional service with Courtney. While I’m not thrilled with the idea of depositing my own money or checks, his outstanding attention to detail and each customer that walked in impressed me. I appreciate the opportunity to bank with my local credit union and I’m a proud member.

• J

  Jay Aleck
  1

  Haven't received any statements or communication saying we had a bill due last month, luckily called them to make a payment on time over the phone and was charged a $7 "convenience" fee. To avoid the convenience fee again this month went to branch where they DON"T take debit cards and they don't mail statements! Ridiculous.. In addition, they never even wanted to look at my account to see what's up. They suggested that I could pull money out of their ATM, yet another fee or get back in my car and drive to my bank, pull the cash out and come back. They had about 10 computers, none of which would allow you to enter your id and pay online. Guess they never heard of good customer service, death by fee's. Would not recommend this institution, if you have a new loan, run away.

• B

  Ben and Jenn Hoffer
  1

  I just got a car loan through LGE at a dealership. I would never recommend going with them even though they have the lowest rates unless you already have an LGE account. LGECCU only allows payments for free via ACH, online transfer from an LGE account, or mailing in your check every month. ACH isn't bad but you have to fax or physically bring in the authorization form in addition to having cancel the ACH when your loan is up (yes, they'll just keep the money coming rather than canceling your recurring payment automatically like any sane company in the 21st century). Opening an account sounds like the best move but you have about 5 or 6 criteria you have to meet each month to make the account itself free. Mailing a bill is laughable. You can pay via phone or an online transfer from another institution for $12. Go ahead and save yourself the headache. Pay the extra .2% in interest to go with someone else so you can setup an ACH online, do one time or extra payments simply without having to jump through nonsensical hoops.

• H

  Hannah P Cooper
  5

  Some of the best experiences I've had have been in LGE branches. This location is right next to my work and the employees here are always welcoming and helpful.

  Response from the owner

  Hannah, Thank you so much for taking the time to leave a review. We're so glad to hear you love our Roswell team as much as we do!

• D

  D L.
  1

  THIS IS ONE OF THE MOST UNWELCOMING BANK I HAVE EVER WALKED IN. THE ONE STAR IS FOR THE HELP I GOT ONE TIME. WHEN I NEED A PAY OFF LETTER. EVERY TIME I WALKED IN THIS BRANCH, EVEN WHEN NO ONE IS BUSY, THERE IS NEVER A GREETING. AFTER FINISHING WITH CUSTOMERS NO ONE ASK IF YOU NEED ANY HELP. LGE ON HWY 92 IS MUCH BETTER. EVERYONE AT THIS BRANCH NEED BE TRAINED AT THE HWY92 LOCATION TO LEARN REAL CUSTOMER SERVICE. CLOSING MY ACCOUNT TOMORROW. TO REFINANCE (CAR LOAN) WITH IS A NIGHTMARE.

  Response from the owner

  Good morning, I'm so sorry to hear you did not feel welcome at our Roswell location. We'd love the opportunity to discuss your experience with you further. Please send us your best contact information using our Rate Our Service form: https://lgeccu.org/connect/directory/rate-our-service.html

• S

  Smith “SilverNBlacksmith” Raider
  5

  Every time I walk into this place the service is incredible. Eliana helped me this time with a complex situation and I walked out a happy customer. Thank you

  Response from the owner

  Smith, Thank you so much for this excellent feedback. We're so glad you received excellent service from Eliana and the Roswell team. Don't hesitate to reach out if we can assist you with anything else. -Team LGE

• J

  Jody Hughes
  5

  Anytime I go in they are friendly and offer to help. One of the better branches.

  Response from the owner

  Jody, Thank you so much for taking the time to leave us a five-star review! We appreciate your membership at LGE. Have a great week! -Team LGE

• K

  Kyle Christian Wolff
  5

  They are like family. Best credit union in metro Atlanta!

• V

  Van Duncan
  5

  Wonderful place to do business. I will never deal with a large bank again.

  Response from the owner

  Van, Thank you for being an LGE member and for the kind words. We greatly appreciate your business! LGE Community Credit Union