LendNation St Charles Rock Rd, St Ann

LendNation Reviews

• C

  Creative Minds and Swagga by Bond, Alan-Mykel
  5

  I thank the good team members whom work at this location for helping me and my family as customers to feel welcome each time. I love working with them and hope to continue to be a customer of theirs in the future.

  Response from the owner

  Creative Minds and Swagga by Bond, Alan-Mykel, Thanks for the five-star review! We’re grateful you chose us to help you in a time of need. Thank you for choosing LendNation!

• a

  alysse chitwood
  5

  Molly at this location was amazing. She was able to help me out when no one else could! She was super friendly and informative and I will definitely be coming back for her service. :)

  Response from the owner

  morgan chitwood, Thanks for the five-star review! Excellent customer service and treating customers the way we want to be treated is our top priority. We're happy to hear Molly at the LendNation in St. Ann treated you well. Thanks for choosing LendNation!

• K

  Keisha Hudson
  5

  I agree with a previous post, Molly at this location is the best. (Thanks for being such a great listener Lol)

  Response from the owner

  Keisha Wright, Thanks for the five-star review! We’re glad you experienced our great customer service when working with Molly at the LendNation in St. Ann. See you next time!

• L

  LL -
  1

  I would give this location 0 stars, if possible. The reps. that are normally there are extremely rude and have horrible customer service skills. They do not smile, make eye contact, or instruct customers on what they need to do. They expect the customer to complete all of the steps by reading their mind. It is their job to speak the customer through the steps, even if it is the 50th time. When speaking on the phone, they roll their eyes and make faces while mouthing off as whomever they are speaking to is talking. After you sign paper documents, they just dismiss you without giving you a copy of the document you signed. You have to ask them for a copy, then they give you one. I am not someone who does not make my payments and in no way is my honest review due to not being able to pay. I feel as a customer I should receive good customer service. If someone does not like their job, then they should find a new one. Taking it out on the customers by being rude is not the answer. If there is no one to lend to, then this business would not continue to exist. If someone comes in to borrow money, the reps. should provide them with good customer service. I am in disbelief that management allows their reps. to treat customers the way they do. I would not recommend this location to anyone

• D

  Daryl Bernstein
  5

  The ladies there were so helpful & explained everything to me. They were friendly & kind.

• T

  Trina Rice
  5

  They went out of their way to cash my check for me and they were friendly.