Lanco Federal Credit Union - Brownstown Branch Oregon Pike, Ephrata

Lanco Federal Credit Union - Brownstown Branch Reviews

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  Tonya W
  5

  Great services. Much better than being with a big bank. My main concern is that LFCU denies all credit card transactions to overseas companies unless you contact LFCU ahead of time about a particular payment, which you can only do during certain weekday hours (as far as I have been able to figure out). Sometimes it is not always obvious that a company is based overseas, even if they are reputable.

  Response from the owner

  Hi T Wenger— Thank you for your review and rating! Lanco FCU's credit cards are open to international transactions, while international debit card transactions are blocked unless we receive your prior authorization. We understand that this can be an inconvenience, especially when you don’t expect that a transaction will be processed by a company outside of the country. Currently, requests to allow international debit card transactions may be made by calling us or sending a secure message through Online Banking. Requests are processed Monday–Friday between 9 a.m. and 5 p.m. Lanco FCU continually assesses fraud trends and risks to determine what restrictions to place or lift on card transactions, and unfortunately, allowing international transactions to occur on debit cards remains a high risk. Thank you for your feedback about this service. —Amy G.

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  G Lomarquez
  5

  My mom withdraw her retirement money through this bank today, but when my mom got home, she counted her money, it was $100 less. My mom trusted the teller so much that she didn't re-count it before leaving the counter. We went back the next day, the teller told my mom she left it at the counter. He had it in a envelope. My mom got her money back! Thank u Lanco for doing the right thing!

  Response from the owner

  Hi G— I am so sorry to hear that this happened to your mother, and can assure you that the difference was not intentional. Because we do not have the contact information for Shared Branching members, we were unable to contact your mother regarding the transaction. Please do call us today at (717) 569-7180, and ask to speak with a representative at the Brownstown branch, or stop back into the branch. Thank you —Amy

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  Barry Starer (Bear)
  5

  Hands down they beat the big banks! Personal service, great rates and they actually pay you to use them. (check out their KASASA plan) If you are tired of paying banks for poor service and getting nothing for keeping your money there then you nee to check out LANCO and start saving.

  Response from the owner

  Thanks for leaving us a review, Barry! We appreciate the time you took to share what you enjoy about membership.

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  Thomas Lowry
  2

  Been a "member" here for several years. Went in, had a member named sue who had seemed like she had no idea what she was doing, me asking for my 5 numbers that I forgot. She looks up my account, then asks another member AS IF SHE WAS THE SUPERVISOR, I did not end up getting my 5 digits due to security reasons when my social was on there and in in my head, I have an id on my account, with my face, this is the type of employee hiechary corruption that needs to be fixed, unhappy member of lanco. Anyways, I also called into Roseville where they said that if I went into ANY Roseville it'll be fine. So ceo Mr. Hr (get it?), however many of you there are you oughta be communicating well because here I see alot of confusion don't you ? If you don't ur one of them that should be replaced, I'll be happy to take it too (:

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  timothy thompson
  5

  I am so pleased and happy that I am a member of Lanco,They go above and beyond to make me feel welcome and to answer all my many questions. Banking n financial service = Lanco

  Response from the owner

  Hi Timothy, Thanks for taking the time to leave a review. We appreciate your feedback! –Amy

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  Lizzi D
  5

  I love this bank, this branch in particular. The employees are always so friendly and the service is excellent.

  Response from the owner

  Hi Lizzi, Thanks for the review. We're glad to hear you love the branch and the team here at Brownstown! -Amy