Lake Trust Credit Union Robbins Rd, Grand Haven

Lake Trust Credit Union Reviews

• S

  Shawn Oudsema
  1

  Don't bother doing business with them, can't cash checks, cant do a money order , no is working when you walk in and sure in the hell can't get them on the phone. I have switch to a different credit union right down the street and I don't have any of these problems.

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your experience. Please email us at [email protected].

• S

  Stephanie Smith
  1

  Like many others have said you can't call your local branch which is incredibly inefficient. Every time I call the main number it's atleast a 30 min wait to talk to someone IF you get to talk to someone. I was told I would have to get called back before and it took them 2 days to reach out to me. Absolutely worst bank I have had an account in.

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your experience with our phone system. Please email us at [email protected].

• R

  Rachel VonDestinon
  1

  Tried to deposit some cash, accidentally used the wrong bank card & the ATM malfunctioned & never gave my cash back. I’ve been on the phone with both banks for almost a week trying to get my money back. Calling this place is a 40 minute ordeal every single time & by the end of it I’m told my bank needs to handle it & am given no new information. At this point I’m considering my money gone. I would never recommend this credit union to anyone.

• M

  Mike Pelton
  1

  I had a simple question about a car payment i live in muskegon nearest branch to me is grand haven. I am currently waiting for anyone from customer service to answer ,i called 20 mins ago and currently still on the phone . Sure would be helpfull to be able to call and individual branch. Its like trying to call walmart but haveing to go through a main call center in china to be re directed to your local walmart. Im glad i only have a car loan through them and not my main banking

  Response from the owner

  Hi Mike, We apologize for the long wait times today, as our Contact Center has been a little busier than usual. We also offer a secure chat option within Online Banking where we can answer any questions about your auto loan. We look forward to connecting with you today.

• S

  Steven Williams
  5

  Always greeted with a smile and very friendly. I moved all my banking to this institution because they treat me with respect and as a person and not just an account number like the main stream banks. I recommend this business to all who are looking for a fair deal.

• A

  Arn Boezaart
  5

  Have always found the Lake Trust staff at the GH Robbins Rd. branch to be helpful, pleasant and courteous. They also operate from a beautiful building. Great place to introduce a teen to the world of banking and saving, CD's etc. We have been very satisfied.

• V

  Vic Little
  2

  Every time you try and call in ( Grand Haven ) THE ONLY call center is in Lansing...you wait for ever and ever for a person to answer.I am on my 3rd try to talk to a person. You are not able to call your "local" credit union you are. Put into a call center and listen to their music for ever!!!

• H

  Hunter Freeman
  5

  This branch was excellent. Clean and friendly atmosphere. Cindy was amazing and stepped up to the plate to make sure that a transaction of mine went as smoothly as possible. I'd highly recommend them.

• S

  Scott Wydeck painting
  1

  Video tellers are way to slow. Spent 30 minutes (and counting) waiting to talk to someone. In the drive thru.. crazy

  Response from the owner

  Thank you for sharing your feedback with us. We would love to learn more about how we could have changed your visit or experience regarding our video tellers. Please email us at [email protected].

• J

  J McCormick
  5

  I think the staff is AMAZING! Extremely helpful and willing to go the extra mile to ensure all my questions are answered.

  Response from the owner

  Thank you for your review, Jacqueline! We'll pass along your comments to the branch team.