Lake Michigan Credit Union Northland Dr, Grand Rapids

Lake Michigan Credit Union Reviews

• W

  Wayne Pickard
  1

  Stopped in to break a $20 for a local transaction. The teller refused, saying I needed to have an account there, and demanded to see my ID. Went across the street to 5/3, they gave me change no questions asked. I would give 0 stars if I could.

  Response from the owner

  Hello Wayne. Lake Michigan Credit Union is a member owned financial institution, which requires all transactions to be connected to a member account. Thanks.

• J

  Joseph Bergsma
  1

  Absolutely appalled at how they treat women at this branch. I watched a lady being treated like a complete air head. Very disappointed in this day and age we have to do this to feel better about ourselves. Recommend another bank. I left this 6 months ago and they had it removed some how or another

  Response from the owner

  Hello, Joseph. At LMCU, respect is one of our core values. It is our mission to always treat all members, employees and visitors with equal respect, no matter the circumstance. We would like the opportunity to discuss this further with you to get a full, detailed account of your experience. Please connect with our team by calling (616) 802-9390.

• C

  Cody Eickenroth
  3

  I had a issue with a new employee and left 1 star. After I spoke with a District Manager (Deana), who contacted me the next day and was very helpful and understanding of the issue, I feel like my issue will be taken care of. I will continue to do business with this branch and will update my review based off my future interactions. Thanks again Deana

  Response from the owner

  Hello Cody. We would like to discuss this incident with you further. One of our team members will be following up with you. Thanks!

• N

  Nigel Morford
  3

  If you want to be berated and questioned about your personal life; bank here. I've been a member for over 16 years and I cannot believe how we were treated today, by THE ASSISTANT BRANCH MANAGER! There is no excuse for how she acted today. I sincerely hope she loses her job. Will be changing institutions as soon as possible. What really blows my mind is how you can be in such a position have such terrible customer service skills. She was extremely unprofessional and clearly needs some customer service training. EDIT: I would like to point out my original loan handler, Bryan, was AMAZING. And the only reason Im changing this from a 1 star review to a 3 is because he called me to apologize for their actions. While I think its probably policy to do so to try and save face it was a nice gesture.

  Response from the owner

  Hello Nigel. We want to apologize for the negative experience you had with us. We want to help make this right! Please provide us with any additional information regarding your experience by calling (800) 242-9790 or emailing [email protected].

• B

  Brandon S8arock
  1

  Alex screwed up changing my auto pay on a loan it not only withdrew from the old account that over drafted. But when I went in to have it fixed again she got extremely rude and defensive because she screwed up and refused to admit her mistake. Terrible service. I will be paying off this account as fast as positive to avoid dealing with this bank. The first issue was never resolved. I paid off my loan and closed my accounts only to be called by the bank an hour later saying they screwed up the paperwork on closing my account. Honestly ridiculous that no one at this credit union can do their own company's paperwork properly. Its not the customers responsibility to know about your 12 different forms for everything its yours. Get it together.

  Response from the owner

  Good morning, Brandon. I apologize for the delay in digital response to this review. I'm told by the branch manager that this was a misunderstanding and has been rectified. Thank you for your feedback and for your membership. Please let us know if you encounter any other issues.

• J

  Joel V
  5

  A great place to bank! I've greatly appreciated their customer service and their quick responses to any matter. This location is around the corner from me and I enjoy going in whenever necessary. I obviously enjoy their 3% checking and have gotten multiple friends and family to make the smart switch.

• J

  Jeff Clarke
  1

  Good rates, but the good stops there. Terribly slow incompetent customer service. Need to train their employees better. Just waited 25 minutes to make a deposit only to find out she deposited the wrong amount.

• K

  Keith Billing
  1

  When I waited in line for 10 minutes I was told "oh sorry we are too close to close for anyone to help you"... wow I thought that's y I switched from a large nation wide bank to a little very inconvenient local bank... I was mistaken. Thanks for the customer service. There is still 10 minutes until close..

• A

  Austin Swartzlander
  1

  Awful customer service. Never communicated or answered questions and got treated differently as if I wasn’t as much of a value because I don’t make six figures a year.

• P

  Pamela Schulte
  5

  Best credit union ever. Courteous and helpful will stay with them forever .