Lake Michigan Credit Union Michigan St, Grand Rapids

Lake Michigan Credit Union Reviews

• v

  victoria anderson
  1

  Poor customer service at the drive thru today. I thought the tellers job was to service customers needs and having a direct deposit pending of 1k on my account was not enough for her to get me a check so I was told I needed to deposit more. Cars lined up out of the bank parking lot. I’ve never been told this before or had any problems. It’s seems tho it’s time to start banking with a new company.

  Response from the owner

  Hello Victoria, We want to apologize for the negative experience you’ve had with us. Know that servicing our valued members in a timely manner is a top priority at LMCU. We value all of our members and take all feedback seriously. We have taken your experience and used it to coach and training our staff for a more positive outcome in the future. Thank you again for reaching out with your concerns.

• 护

  护士Diane
  1

  The tellers are incompetent, and lazy at this location, and do not understand simple instructions. More than once my money was deposited into another person's account. Very unfriendly environment.

  Response from the owner

  Hello Diane, we want to apologize for the negative experience you had with us! Customer service is of the utmost importance at LMCU. We want to help resolve the issues you are experiencing. Please contact our team directly by calling (800) 242-9790 or by email at [email protected]. Thanks!

• N

  Nicky D
  5

  Helping collect funds for a murderer!! Wow, super bad PR. I will be sure to let everyone I have any contact with know.

  Response from the owner

  LMCU does not create or sponsor funds in support of any particular individual or group. We cannot disclose or discuss any members’ personal, private account or information. LMCU is a financial institution focused on positively impacting the financial lives of our members by being the best place to bank. We are engaged with and always listening to our local communities and our many members. We respect everyone’s right to be heard and share their opinions, and we respect the legal process in place throughout our local, state and federal governments.

• D

  David Figlus
  3

  Don't like debit cards are sent USP and not printed on site anymore.

  Response from the owner

  Hello David. We want to apologize for the negative experience you’ve had with us. Know that servicing our members is a top priority at LMCU. We value all of our members and take all feedback seriously. Thank you again for reaching out with your concerns!

• A

  Ashlyn Cooper
  1

  They used to be a good bank. After recent customer service though, I won't bank here anymore

  Response from the owner

  Hello Ashlyn. We want to apologize for the negative experience you have had with us! We want to better understand how we can improve. Please email us at [email protected]. Thanks!

• J

  Justin Woolworth
  1

  Operates like a bank with policies of a bank. Uses the credit Union handle to manipulate consumers. Anti consumer policies plague this place and a clear catering for wealthy businesses/customers. Help often is not fully educated on banks policies and regulations, they will easily argue and fight on the live chat. Their overdraft policy alone is the most anti consumer policy in all of credit unions, that’s them charging MEMBERS like bank customers. Also ignore their advice on overdraft protection since they always conveniently don’t mention ACH policies in regards to overdraft. Bank masquerading as a Credit Union. Bet someone will respond with “industry standard policies “

  Response from the owner

  Hello Justin. We want to apologize for the negative experience you had with us! Please contact us so that we can discuss this further. Thanks!

• T

  Tyler S
  1

  Terrible service. I regret getting a car loan through them. Never again

  Response from the owner

  Hello, Tyler. We apologize for the negative experience you had. Serving our members is a top priority at LMCU. We would like the opportunity to discuss this further with you to get a full, detailed account of your experience. Please connect with our team by calling (800) 242-9790 or emailing [email protected]. Thanks!

• J

  Joey
  1

  Applied for membership, instant hard pull on my credit report. They do not make any effort to tell you this while you're applying. Called to figure out why they pulled my credit, was treated very poorly by whoever I spoke with. I'll take the credit hit and take my money elsewhere.

  Response from the owner

  Hello Joey. We want to apologize for the negative experience you had with us! Treating our members right is our top priority and we want to hear from you as to how we can improve. Please connect with us by calling (800) 242-9790 or by emailing [email protected]. Thanks!

• t

  tim leblanc
  2

  Love the account perks and the policies. Unfortunately its turned into a 30 minute debacle everytime I go in to this location. I've spent entire lunch breaks just waiting in line and had to leave without being helped before. This has to be one of the busiest locations in the state, being right next to Spectrum, maybe more support staff is necessary... There does seem to be plenty of people standing around on a lot of occasions. I saw at least 9 employees today. Two of which were working with guests at the counter, with 8 people waiting in line. Very frustrating. I expect service like that from McDonalds across the street, not LMCU.

  Response from the owner

  Hi, Tim! Thank you so much for this feedback. We appreciate your business and patience as we work to serve you better each visit.

• n

  nautilus956
  2

  24 hour ATM, that’s baloney. This branch is ridiculous.

  Response from the owner

  Hello, we want to apologize for the inconvenience you had visiting the ATM. Moving forward, this branch ATM is no longer open after hours.