Lake Michigan Credit Union 10 Mile Rd, Rockford

Lake Michigan Credit Union Reviews

• T

  Tom
  2

  Okay financial institution I guess if your not a Veteran with child support to pay every month on the 3rd! They really didn’t help me at all even though I could face legal issues. It took there bill pay department 7 days to process my 1400 dollar child support payments. When I only get paid once a month with my disability pension on the 1st of every month! So I’ll no longer be a patron of theirs! If your a vet think twice before trusting these guys!

  Response from the owner

  Hello. We want to apologize for the negative experience you've had! To resolve this, we highly recommend speaking with the 3rd party Bill Pay resource you use. If you are in need of assistance walking through this, our team would be more than happy to assist you. Please connect with us by calling (800) 242-9790. Thanks!

• C

  Cj Allers
  2

  The people are always nice, but the wait times are insane in the drive through. Seems like it's like 10 min per car which seems very slow. Out of all my errands this is always the one I dread because who knows how long it'll take each time. I also use Chase bank and they are way faster.

  Response from the owner

  Hello Cj. We have experienced a higher volume of traffic at this branch a various times, and members do see this. However we do recognize that and all staff jumps to assist members when we have a rush at times. We will use this as a training tool to seek improvement in our drive thru. Thank you for sharing.

• D

  Dillon Bradley
  1

  Worst banking experience I've ever had in my life thay will tell you one thing And at the end will be something completely different!! I Would not recommend Anyone to use this credit union They are very slow to get back to you don't return phone call 3 days for a call back on a Mortgage When I had a question and was told one thing in a email And then when received final papers was something completely different Wouldn't recommend my worst Enemy

  Response from the owner

  Hello Dillion. We want to apologize for the negative experience you’ve had with us. Know that servicing our members is a top priority at LMCU. We've spoken to a member service representative and the branch manager and they will be reaching out to help resolve any of the issues with the paperwork you've been experiencing.

• J

  John LeBel
  5

  After being shamed out of the local fifth third branch, and being told it prob wouldn't be worth it to open an account there likely do to my work clothes, we walked into LMCU and had a new account with new debt cards within 15 minutes. Super simple and so much less judgement

  Response from the owner

  Thank you for your 5-star review John! We are happy to have you as a valued member!

• T

  Trish Seif
  2

  Not just this location, I have banked with LMCU for years now. I refinanced a vehicle, paid off early, sold my home, wanted to get home loan through LMCU, unsuccessful, many attempts to proceed with loan and no response, almost lost opportunity, went through a different lender. Today! Went in for personal loan, had snobby teller, my own opinion, she was judging us because how we looked, wanted to turn us away. Just out of work so you know how that goes. Went in at 4:50, bank closes at 5:30, LMCU you lost making money on home loan and almost tonight! Should I bank somewhere else?!?!

  Response from the owner

  Hello Trish. We apologize for the negative experience you had with us. Customer service is a top priority at LMCU. I am happy to hear that you were able to speak with our branch staff yesterday to resolve this issue. Should you have anything else to discuss, please call (616) 802-9390. Thank you!

• B

  Brittany Finkler
  5

  Ashe was great! Our needs were met (we were opening several new accounts, setting up online banking, etc.) and we were throughly informed and had products recommended to us. Our appointment ended up taking like 2 hours- Ashe was helpful, positive and kind. Called after business hours to keep me informed of an approval- no less on Christmas Eve. We appreciate you Ashe!

  Response from the owner

  Thank you for your 5-star review Brittany! We are happy to hear that you had a great experience with Ashe and will pass along the kind words!

• J

  Jimmy Loner
  1

  I would never recommend this bank. In a situation where you reach out to them, when you try to be honest and they totally disregard in your attempt to work with you. Check out other banking institutions first. Do yourself a favor.

  Response from the owner

  Hello Jimmy. We want to apologize for the negative experience you have had with us! We want to better understand how we can improve. Please email us at [email protected]. Thanks!

• D

  Dj H
  2

  Make sure you DO NOT have "courtesy payments" on your checking account. All it means is they keep letting you go negative in your account while charging you $30 every time you do so. Eventually you will get a letter in the mail saying that they charged you a bunch of fees as a courtesy. At least when I called to complain they were super polite.

  Response from the owner

  Hello. We want to apologize for the negative experience you’ve had with us. While it appears you have already spoken to someone from our institution regarding this matter, we would like to offer you the opportunity to contact us if you’d like to discuss this any further. Please contact 616-234-6785. Thanks!

• J

  Jason VanRoekel
  5

  Best service at a credit union or bank I have experienced 👍

  Response from the owner

  Thank you for the kind words Jason! We are thrilled to hear about your positive experience with us!

• K

  Kaitlyn Overbeek
  1

  I just wasted over 25 minutes waiting in line to deposit some checks. Both tellers had difficult customers at the counters. However the rude female manager was more concerned the 6 of us waiting were on an X instead of helping her staff. I’m thankful I don’t live in the area and have to frequent this location. If I did, I’d be changing where I banked.

  Response from the owner

  Hi Kaitlyn. We want to apologize for the negative experience you've had with us and for your wait time. Right now we are required to prioritize the 6 feet distance between those inside our branches. Please contact us to discuss how we can improve and provide any additional details by calling (616) 242-9790. Thanks!