Lake Area Bank Minnesota Ave N, Stillwater

Lake Area Bank Reviews

• r

  ryan malkes
  1

  I bank online and don't have a brick and mortar to really visit. My daughter likes collecting old bills ($2 and $5), we go to the drive through and I let the teller know that my daughter wanted to ask but she doesn't really need to look very hard. I am greeted with a "are you a customer", which is a super valid question. I told her no but my daughter likes asking . . . was cut short with, I can't look if you are not a customer . . Went to Huntington Bank across the street. The teller pretended my daughter was a customer and swapped some 1s for a 2 dollar bill. Asked if we wanted to set up a little bank account for her. I have an appointment next week to get an account set up for us both. Probably not a bad bank, just not very human centric.

  Response from the owner

  We apologize you were unhappy with your last visit. We take every precaution to protect the personal information of our customers, which may include asking individuals if they have an account with us. It is our goal to provide quality customer service, and we are sorry your expectations weren’t met.

• A

  Adrienna Case
  5

  Lake Area Bank is amazing! A local institution that cares about its clientele and their hopes and dreams they go above and beyond to make things happen and tailor their services to your specific situation! I love love love everyone at LAB!

  Response from the owner

  Thank you for your 5-star review and your kind words, Adrienna! We truly appreciate it!

• S

  Stephany Michelle
  1

  My husband and I wanted to be at a more local bank and opened an account with Lake area. The bankers are very kind and the customer service is good. But they really lack and their ability to keep off with larger banks benefits. It was frustrating to the point that we actually left Lake area bank to go back to a larger bank. Pros -Friendly service -Local bank Cons - ATM fees at all atms other than branch locations (only 3) -Cannot deposit cash or checks at ATM. -Limited ability to use electronic transfers online with their cards or accounts. It just seems that this bank doesn't want to upgrade to a the newer technology. It's very frustrating to not be able to make simple deposits through online electronic transfers (Venmo/Paypal) or ATM's

  Response from the owner

  We apologize that you felt we were not meeting your expectations. While we are not set up to take deposits at any of our 5 ATMs on location, most clients preferred our Mobile Deposit option over the ATM deposits, due to ease of use and accessibility. We participate in the Money Pass ATM network with over 2700 service charge free ATMs nationwide and have Checking Account programs that provide unlimited refunds of foreign ATM fees, should an ATM charge a fee. Our online banking system does allow Person to Person transfers through it electronically. We are also researching options to upgrade that software and improve our customer experience. It is our hope you will reconsider us in the future.

• M

  Mandee Puente
  5

  Matt was incredible! He got me set up quickly and with everything I need!

  Response from the owner

  Thank you, Mandee! We appreciate the 5-star review!

• d

  donna fjelstad
  5

  Everyone that works there are very polite kind and help with all the time stillwater location

  Response from the owner

  Thank you for your 5-star view and kind words, Donna!

• D

  Don Gettinger
  5

  Fast, efficient service, and competitive rates.

  Response from the owner

  Thank you, Don! We appreciate your 5-star review!