Kohler Credit Union - Saukville E Green Bay Ave, Saukville

Kohler Credit Union - Saukville Reviews

• J

  Jennifer Schlenvogt
  2

  Long time member. It used to be a great bank with caring, competent and efficient staff. It's going downhill lately. Lots of mistakes, very slow mobile deposits, errors with in person transactions. I was really dissappointed at how much longer this bank stayed closed after the pandemic ended. I realize it's cheaper to have fewer staff, but some transactions must be performed face to face. KCU felt like a local community bank when I joined. Now they've grown into a large chain and I'm just a number.

  Response from the owner

  Hi Jennifer. We apologize that your member experience did not meet the standards we strive to achieve. Our branch manager will be reaching out to you today to learn more about your experience.

• F

  Flower Villebrun
  2

  When financing my car I was told it would be through Chrysler Captial. All of sudden I have mail from Kohler stating my car payment is due to them in 2 days. Now at first this was a whatever fine thing. But upon further review, while trying to make said car payment. 1 they do not do auto bill pay. Or they do but I have to open a checking account and deposit money that way. 2. If i opened said account and transferred money over it's a 3% fee EVERY SINGLE TIME. Just to make a car payment. 3. Forced to open a checking account since my car loan is through them. 4. Now. I have to physically drop off a check at a branch every single month because when I mail it in. It take 2 to 3 WEEKS to process the check. So I was getting hit with late fees that aren't my fault. This is a very frustrating ordeal, and once I move states I will be refinancing my car through a different bank since kohler is just a wisconsin bank and honestly i dont want to deal with it anymore.

• p

  peter federspiel
  5

  Great service. Was able to get a car loan and a personal loan to help build my wife’s and mine credit back up after our bankruptcy 3 years ago. Our bank didn’t want to help us so we changed banks. KCU as been very helpful. Thanks. We go to the Saukville branch

  Response from the owner

  Thank you Peter for taking the time to leave us a review. It is our pleasure to be able to help your family in a time of need and will share your feedback with our Saukville team.

• S

  Samantha Salmon
  1

  Called to put a loan request through Saturday afternoon with my mother as a co signer. I was told they would back to me within 2 to 3 business days. On the 4th day, Thursday, I called to ask about it and I was told that no application was found and that they could do a new one with me. I said no because the first application had my mother's info on there to be a co signer. They then transferred me to a man named Josh who took his time on getting back to me. This morning he calls to tell me I was denied and when I asked if my mothers info was on there and he told me no. So in that case they went and sent through another application without my consent leaving yet another hard inquiry on my credit report. This loan was for an auto purchase as my current vehicle is no longer safe to operate. Being only 21 this is my first time going through these processes and KCU has done nothing but make this as difficult as can be. By the time this is over with I may be taking my banking needs elsewhere as this is not the first time I've had issues with this organization. Would never reccomend this bank to any of my friends and family.

  Response from the owner

  Hello Samantha. We apologize that your first experience applying for a car loan did not meet your expectations. Multiple factors come into play when analyzing loan applications. Please contact us at your earliest convenience so that we can continue to discuss the details of your application.

• C

  Colleen Buyeske
  5

  Great customer service! Easily accessible from the road. Clean and friendly environment.

• B

  Barb Roska
  5

  Very personable staff. Always a pleasure doing business there.

  Response from the owner

  Thank you Barb for your feedback. We greatly appreciate it.

• J

  Jesse B
  1

  Been on hold for 32 minutes ...

  Response from the owner

  Hi Jesse. We apologize for the high call volume and your hold time. We are experiencing longer than anticipated call times due to the recent digital banking upgrade.