Kohler Credit Union - Kohler Woodlake Rd, Kohler

Kohler Credit Union - Kohler Reviews

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  Steven LaFaver
  5

  Although the lobby was closed the young lady at the drive-thru was very friendly and helpful

  Response from the owner

  Thank you Steven for taking the time to leave us a review. We will share your feedback with our Kohler branch and the management team.

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  John Van Der Vaart
  5

  Today I arranged for a car loan with the KCU through Betty Moeller who had helped us 2 years ago with a similar loan. Becky was very accommodating and provided us with several options. I would highly recommend working with Becky or with any other loan officer @ KCU as I believe you will find them to be very competent and wanting to provide you with the best possible service and products. Their rates are lower and with more flexible payment programs than what is offered with our current bank. I wish I had found KCU earlier. John Van Der Vaart

  Response from the owner

  Thank you John for your feedback. We are glad we exceeding your expectations when it came to the lending process. We will happily share this with Becky and our management team.

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  Shanna Asleson
  1

  They are horrible... I wouldn't suggest them to my worst enemy!!! They literally hold your hard earned money hostage. It took me a month to get my $200 back from an atm dispute. Customer service is the worst I have EVER experienced... PLEASE whatever you do... DO NOT bank with Kohler Credit Union!!!

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  Richard Vajgrt
  1

  I was always very satisfied in the past when I went into one of your local branches for a loan. It was always handled in a timely manner. This time it seemed to be a long drawn out process and the information I gave to the first person I talked with I had to give to Weston Nelson again. One of the items was the 10 day pay out amount. He was out of the office for over a week including the holiday week end and when I finally spoke with him on Tuesday , he asked me for that figure again because supposedly the 10 days had expired. As of today I understand that the loan is approved and he has all the information he needs. I was very disappointed in the way he handled things. The other problem was in his absence on one else seem to be able to help me. Richard Vajgrt

  Response from the owner

  Hi Richard. We apologize your member experience did not meet the expectations we strive to achieve. We have shared your feedback with our management team so we can further look into the situation.

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  Audra Hoffmann
  1

  Do not give Kohler Credit Union your business. They are awful FOLLOW UP A FEW MONTHS LATER: KCU has terrible customer service. Every time I've been on the phone with them (mind you A LOT since I have problems with them quite often) they are snappy or have an attitude. They also require you to always come in to get anything done. And everything always takes well over a week! I will be closing my account today with them and couldn't be happier. Do not use Kohler Credit Union.

• G

  Guideforyou
  5

  Kalia Chang was perfect, no issues at all. Made sure I received the best rate possible. I trust her and definitely will be back in the future for Auto loans. Thanks again Kalia!

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  Sonji Thurs
  5

  It took only 48 hours to get our Relief Loan funds and our Lending Specialist, Kalia, was great to work with. KCU cares about their members and helped us when we really needed it through difficult times.

  Response from the owner

  Thank you Sonji for taking the time to leave us a review. We are glad Kalia exceeded your expectations and will gladly share your feedback with her.

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  rick pride
  5

  It's always a pleasure to deal with Becky at Kohler very professional and she makes purchasing vehicles very easy and convenient. I recommend Kohler Credit Union for all my purchasing needs thank you. Rick

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  Cody Raebel
  5

  I have been a member for 6 years, and they have gone above and beyond for me several times. I got a loan from 1 different bank and it was a horrible experience. Kohler has always been easy and honest.

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  Charlie Christie
  5

  we have been customers with KCU for well over 2 decades. they have always met our needs, with banking and loans! we highly recommend them, they really are great!

  Response from the owner

  Thank you for taking the time to leave us a review Charlie! We greatly appreciate your business over the years and are honored to be your chosen financial institution.