Kirtland Federal Credit Union Gibson Blvd, Albuquerque

Kirtland Federal Credit Union Reviews

• B

  Bear Bailon (SoldierOfAnarchy)
  1

  This goes for all the kirtlands, I recommend to look for another bank, I'll be switching to another one due to the last 2 months, all my bills are paid through my card and Kirtland idk if they don't know how to keep up or short staffed but they have purposely put me in the negative 3 times I had money in there but idk if they can't keep up but they put me in negative and even a banker told me that they have pushed these payments late and put me in negative and I don't have a loan with them but with other places, these banks are so greedy they not willing to help you out

• K

  Kary
  5

  First I would like to say that I am happy and very much satisfied with the efforts of Nathan in helping me refinance my car and thankful for Kirtland as a whole. Nathan and I had been communicating via telephone only for a few weeks before I actually went in to finalize everything in person. When I finally went into the facility I was attended to quickly by the very nice lady at the front counter. I only waited for a short time until meeting Nathan. Facility was very clean and neat. All of the staff members seemed pleasant and you could feel that personal connection they had with their customers.

• r

  reina romero
  1

  DON’T BANK HERE!! Terrible customer service from a woman named “Tammy” if that was her name. The bank decided to close my primary account the day our stimulus checks are being sent out. Upon logging into my bank app my checking account was GONE!? Called in to get more info and was met with discrimination of those with low income, treating me like it’s my fault because the bank tried to cover a $10 transaction that was autopay - it turned into $60 of fees. Despite being unemployed due to the COVID-19 crisis - it was my fault for “trying to use the card” even though I was unaware of the charges or negative balance. When she asked questions and I responded, she kept over talking me and then proceeded to tell me to be quiet. I’ve been a member for over 5 years and have never been treated this way by any of their representatives. Me and my family are greatly disappointed and will be leaving this bank. It took 4 calls to finally get the one answer we sought - how are we getting our stimulus check. The last and final agent was nice and found the check pending and would still deposit to the closed account and get redistributed. The fact that it took 4 calls to find that simple answer out - was abysmal customer service.

• R

  Ramona Yanez
  1

  I thought when opening this account, good things were going to happen. But no there's no special perks for thier customer. If anything they don't believe in or trust the people that bank with them unless they at active duty or rich. I applied for a credit card having good credit and making 1380 every two weeks direct deposit to my checking and was stil considered a risk. I applied for a personal loan years later and still nothing. I applied for a credit card with the very first bank I opened and was approved. Account is still in good standing.

• J

  Jesse Riendeau
  1

  One Star is being nice, but sadly 0 stars is not an option. I am stationed over seas, I have informed KFCU numerous times and they canceled my debit and credit card leaving me stranded. Terrible customer service. This bank is not military oriented.

  Response from the owner

  Hi, Jesse. I'm so sorry you've had this experience! We have a Member Service manager reaching out to you right now via e-mail and phone to try to help.

• D

  Dylan Hettinger
  5

  John Coch at the Kirtland BX branch was helpful in guiding me in applying for a credit card. He was patient, answered my questions and made my visit an experience I will not forget. A couple days later, I received a letter thanking me for coming in to see him, and that if I ever needed help, to keep KFCU in mind.

• e

  eddiechairez
  1

  CAR LOANS HERE ARE TERRIBLE! This place is a bank not a credit union. They’re pray on military members and later on won’t even consider your history with them. I was turned down for a loan here several times and just needed to get out from being so upside down on my vehicle. I was at the point where I really thought I was going to have to surrender my vehicle but thanks to Rio Grande CU I didn’t have to! Go there instead!

• C

  Chris H
  3

  It is an ok banking center except they do things that make you feel less valued. For instance I want to cash in my change, well they offer the service for free if you are in uniform or a child. Everyone else they charge a fee. I currently have my mortgage through them but they bother me so much with this that I will not use them in any future loans or auto finances.

• T

  Taurus Girl
  5

  Patrick, at the Gibson branch is the most, absolute professional person I've interacted with. He assisted with my auto loan and was kind, informative and BEYOND helpful. He was knowledgeable, I was grateful for all of his assistance! If I very need anything again, I will call him!!

• J

  Jeremiah McElroy
  3

  Mr. Rudd called me and said he would speak to their call center staff. He was able to fix my issue but I am not confident there will be any changes to the level of rudeness and unnecessary attitudes that I have experienced with this bank. Time will tell.