Kinsmith Finance GA, Riverdale

Kinsmith Finance Reviews

• S

  Sauls B
  5

  Tiffany was very professional and efficient at what she does! Didn’t take long for the process.

  Response from the owner

  Thank you for your review!

• E

  Edith darden
  5

  I always have the best experience with this location. Great customer service and the staff is so understanding. Try them when you’re in a financial jam and need a temporary solution.

  Response from the owner

  We appreciate you taking the time to leave us this review! Thank you for your business :)

• L

  L. Green
  5

  I love this office!!! Everyone is so helpful and pleasant!!! If you have any doubts just come in and they will make sure you are well taken care of!! Keep up the good job!!!

  Response from the owner

  Thank you for your positive feedback! This is affirmation that our hard work is being noticed!

• K

  Kyle Smith
  4

  I had a great experience. The wait wasn't too long. The service was quick and in order. I was able to leave out of there with funds I needed. I will be going there again if I need a little extra cash.

  Response from the owner

  We are very happy to hear that you had a good experience in our office and that we were able to help you out. Thanks so much for taking the time to share you kind review!

• K

  Kameka Hylton
  1

  I left 25 miles from where my job is at came to this place thinking i would be succesful,only to hear when i got there i have to have all the documents printed out they didnt even offer any kind of help after i told them where i was coming from and that i didnt drive there all they offered was to give me the application and then i could come back never again because thats not how you treat customers #1

  Response from the owner

  Our intention is to try and help as many applicants as possible, but are unable to "pre-approve" any loans without a completed/verified application along with the necessary supporting documents. Seeing that you drove from further away, it's possible we have a closer location to you. Regardless, our goal is always 5 Star Customer Service and if you feel like you weren't given that we encourage you to call our Customer Helpline at 866-645-8417 and leave your contact information so the Area Supervisor can reach out to you directly. Thank you for leaving your feedback and we sincerely hope that we are able to help in some way!

• C

  Clarence Chester
  5

  Outstanding customer service Ms. Denice and Ms Ash both were great to work with and got me in and out in no time if your ever in a bind stub by they will get you right thank you both soooooo much

  Response from the owner

  Customer Service is really important to us and seeing your review makes us happy! Thank you for your business =)

• M

  Ms.LadyJM
  2

  overall mixed experience.only needed a small loan for a medical procedure. My coworker found this business, called, and gave me all the information needed to start the process. I come with all documents stated to her, which she wrote down while on the phone with them. I get off work early and arrived at 130-140(on marta). Didn't leave till 440. The greeting when you walk in was awesome. But time was wasted because everyone would rather process payments or renewals instead of new applicants knowing it's Friday, the 1st is tomorrow, and holiday season. I had two very helpful ladies and the woman who worked with me first was a ray of sunshine. She had to inform me that my bank statements was not sufficient and that I need transaction history(per mgmt)..which is on the bank statement. Even the bank was confused when I mentioned that. I failed to see that my last paystub wasn't on the statement itself but The lady made sure I was going to have the money so she went above and beyond to help me get things faxed over!! Next, they mentioned a voided check or direct deposit slip, something that wasn't mentioned when my co worker called on my behalf. had to Have things sent over which totaled about 25 mins to wait for all that. While awaiting a document via fax, Anika(mgmt)came out with an attitude which was unsettling when her employees are very cheerful and interactive. She shrugged shoulders and I saw her attitude, but she decided to continue my process. What happened next pissed me off..She asks for my employer # to verify employment. At this time, the co worker who called for me walks in and is trying to start the same process for her reasons. Both of us could've been verified at the same time with the back line # SHE GAVE Anika and MIMi stated that but Anika obviously didn't care. She calls my boss and says" I'm Anika and i wanted to know if I need to reach her, I can call there. My boss kept saying who is this? Anika says," I'm a friend. Can I call there to reach her?" Keep in mind I told my boss earlier I was applying for this loan and she would be contacted for verification. she allowed me to leave early as she knows I need this procedure done. Why lie and say you're a friend? So my boss immediately called my cell fussing about professionalism and how she should send a Paper over like everyone else or state who she is. They have a confidentiality agreement with their employees to uphold. My boss is now thinking I got her and my job caught in shady business(her words exactly). I was embarrassed and now I have to deal with this when I return. That seemed shady. Just call, ask for the boss, state your name and that you're verifying employment. Then ask if it's okay to contact there. I've never in my life seen professionalism so low for a person with a high job title. My boss called me twice to fuss. She states she is not my personal secretary for shady mess and to not give the job # out anymore for anything else. So if I need verification for a new home, car, anything, I'm basically banned from doing so now. She gives me a paper to fill and passes me off to MIMI while she conducts an interview. She goes away and I wait more. I don't feel well(Crohns). I put on the app 500 because I need 400 for procedure to put down. After all that, I walk away with 202. Why? Because I need car info to get that amount. That wasn't mentioned when co worker called. My mom would've assisted if known that was needed. Now I have to wait longer for procedure because they won't accept 202. I'm in agony and very upset. Something is better than nothin. Coworker was turned away and she had everything but 1 form. She's a veteran(Happy4th)smh and nurse. She took off to do this and Has more money in her account than all of us in their combined. Not everyone needs a loan for themselves you know..helping others. I feel bad that happened to her! She gave Anika the back line # for me and couldve verified us both! I thank MIMI and the first woman who helped me especially her! This review does not reflect those two. Too confusing and unprofessional.

  Response from the owner

  It's our goal to provide a quick and positive experience for all customers and seeing your review is concerning. We apologize for any miscommunication that may have occurred and hope that we are able to rectify your concerns. The Area Supervisor will be reaching out to you to gather more information. Thank you for taking the time to share your experience.

• F

  Freakk Zeek
  5

  I really appreciate Fast Cash , they helped me out during a rough time .Katherine was an Excellent help. She was patient, helpful and very nice .

  Response from the owner

  Thank you for your positive feedback! This is affirmation that our hard work is being noticed!

• J

  Johnny Jones
  5

  Brittany is an wonderful person. With my work life it’s been hard for me to get into the office but she has been working with me for alomost 2 weeks now. Thanks brittany

  Response from the owner

  Thank you so much for leaving us your feedback!

• A

  Amiracle Bullard
  5

  Fast Cash Advance Is A Great Company . The Staff Here Are Very Professional . Fast, Friendly, &Absolutely Great Service . They Make You Feel Welcomed By The Way You Are Greeted, From The Time I Walked In The Door From The Time I Left This Place Made Everything Comfortable For Me . If I Could Give 10 Stars I Would . Thank You Cash Advance For My Loan & I Look Forward To Referring People To You All For Business

  Response from the owner

  Thank you so much for leaving us your feedback!