Kings Federal Credit Union W Lacey Blvd, Hanford

Kings Federal Credit Union Reviews

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  steve goodwin
  5

  Kings Federal Credit Union Is my bank! I have received many Loans One for an RV and one for a car also A low interest credit card They have upgraded their online banking They've always been 100% Professional Wouldn't Bank anywhere else! Thank you for everything you do

  Response from the owner

  Thank you. We value your membership and appreciate your kind words.

• S

  Suzanne Sullivan
  1

  My friend has had nothing but trouble with this bank and still hadnt got his transfere sorted they are holding his money after hes paid what they asked to transfere his funds I wouldn't recommend them ever

  Response from the owner

  Thank you for the feedback. Please have your friend email [email protected] and we will do our best to resolve any issues.

• E

  Ellice Blevins
  1

  They sent me the wrong Certificate of Title for my car. They did not apologize and said they would not submit the paperwork to get the correct title for my paid off car until I handed over the wrong title (my car also but not paid off that I continue to make payments on although I am holding the title) and wait 2-3 weeks! If they would have been apologetic and more professional about their huge mistake this could have been solved quickly. It really is about customer service.

  Response from the owner

  Thank you for providing your feedback Ellice. We do apologize for the frustration and inconvenience our error has caused you. While it is always our intent to make things right, it does not appear we succeeded in this instance.

• B

  Breanna Dzurikanin
  1

  I would give them no Star’s if I could. One of the worst banks ever. Customer service is absolutely horrible and the call center is beyond uneducated. Don’t choose this bank they will try to screw you over. Luckily I’m a law student and now how to defend myself against people like this. Absolutely horrible. They need to be shut down. The manager Michelle was horrible and rude. Will not ever bank with them again. Plan on taking them to court that’s how bad it is.

  Response from the owner

  Thank you for providing feedback Breanna.

• A

  Alan Blanc
  4

  It sure has been frustrating trying to do anything online during the pandemic. I finally got hold of someone on the phone to straighten it out but now a few days later the online access is out again : ( I'd give them 5 stars of it wasn't for this problem.

  Response from the owner

  Thank you for your feedback Alan. The increase in online banking use has been a challenge for our service provider on very busy days, but we continue to make infrastructure improvements to limit any downtime. Our staff will reach out to you to make sure you are able to log in again.

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  Mr. Valdez
  5

  This place makes obtaining a loan so fast and easy and you don't even have to have perfect credit. Although I have a decent credit score, I do have a few blemishes from the past. Usually lenders always question me about theses blemishes and I have to give an explanation. Well, Kings Federal Credit Union looked passed that with no questions asked. My loan Officer Jerrett Johnson was amazing and moved so fast that within hours I had a check in my hand to pay for the RV that I wanted. I am extremely satisfied!!

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  Betty Parsons
  5

  I've always been happy with KFCU! I won't do business anywhere else. They have never let me down. Thank you KFCU!😍

  Response from the owner

  Thank you Betty! Helping members is what we are here for. We appreciate the feedback!

• J

  Jaswinder Sidhu
  5

  Everyone in kings federal credit union is very nice and helping you what you needs this is my favorite bank and I tell everyone to go there for any help for

  Response from the owner

  Thank you so much for your kind words and for being a member!

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  Luis Leon
  5

  Always helping Jessica at credit union went beyond to help us get a loan when are bank Wells Fargo said no came here and they was pleased to help us now I'm closing my account after 4 years taking my business here

  Response from the owner

  Thank you Luis! We will do our best to continue to exceed your expectations.

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  jonathan green
  4

  Great bank to work with, the staff is awesome! Would give 5 stars if the hours were more convenient..