KeyBank IN, Shelbyville

KeyBank Reviews

• G

  Gretchen Petro
  1

  If I could give zero stars I would. I’ll start with the only positive there - the tellers. They’re sweet & helpful so this isn’t about them. Everything else is absolutely awful. My account was compromised (to the tune of 5 figures) and it took 2-4 months to get 1/2 of it back. It’s the policy there for it to take 10 BUSINESS days to resolve EACH claim. Then it’s supposed to automatically be reflected in your account. What a joke. I had to call for each fraudulent charge at the end of the 10 business days & even then it was tough. The manager there said they couldn’t go back past a point, not true according to the 800 number. Still had to call them about every charge at the end of the 10 days. At one point, I had NO MONEY for about 10 BD. Stay away from key!

  Response from the owner

  Good Morning, I understand this is a frustrating experience for you. The research does take up to 10 business days to be completed for each transaction. Have all your disputes been finalized? If not, I can take a look and see where in the research process they are. If you'd like me to do so, please, send an email to [email protected] including your full name and phone number. Also, please reference case #61901. Thanks! ^LH

• M

  Marisa Elam
  1

  It took at least 10 minutes to get through automated system to speak with a real person. They charge you five dollars to use money from your savings account. I feel like I just got robbed 😪 oh and God forbid the phone app works its always and I mean always under mateience.

  Response from the owner

  HI Marisa, You sound frustrated. If you have any questions about why your savings account was assessed a fee, or need some assistance using our app, please send an email to [email protected] including your full name, phone number and zip code, so we can give you a call. ^LH

• J

  Jamie Tindall
  4

  Keybank offers a variety of financial services that are widely available in Indiana, the Midwest, and nationwide. This branch has always provided me with good service related to savings, checking, investment, and loans. The banking chain lagged for a long time with electronic solutions, but has made up for lost time with highly functional and secure mobile banking. As with most for-profit institutions, their rates and fees associated with loans and other services cannot compare to credit unions. However, for my everyday banking needs, Keybank has been the choice for 15 years and counting.

• C

  Chad McClellan
  4

  It's a bank, so not a lot to say, ha. Its clean inside, the workers are friendly, they have a drive up window, and are willing to help you with your banking needs. Plenty of close parking, and open good hours. ATM on side too. Located on main drag in middle of town.

• M

  Morgan King
  5

  Excellent service! Great benefits for Ryobi employees.

• j

  justin Wampler
  1

  These ladies are great but key bank is a joke.