KeyBank E Hoffer St, Kokomo

KeyBank Reviews

• s

  shop expresso
  1

  I have had my money get stuck in the atm 2 times now over $1000 and instead of making it an importance to get you your money, they sit around and have you wait x amount of time to get your money you may need for bills/food/etc… if it’s your fault my money is pretty much held from me why am I being penalized by having to wait. Why is there no cash advance? Or staff on hand to fix the issue? KeyBank is the reason I don’t trust atm deposits anymore. The machines can jam at any moment. Don’t deposit any money you’ll need available right away. It’s not promised you’ll have it accessible after putting money in the machine

  Response from the owner

  Hello, I'll send a note to have this ATM serviced. If you've not already done so, please call us at 1-800-539-2968 to file a dispute for the missing deposit. It can take up to 10 business days for the research and posting of the missing amount. We understand the urgency to get this resolved and always aim to complete this as soon as possible. Apologies for any inconvenience this has caused. ^CS

• S

  Suzie Lee
  5

  I am sadly leaving.Key Bank after banking there for 20+ years. This is due to a move to another state and not related to any negative experience there. I have received friendly, efficient service there the entire time I banked with them. Thank you Key Bank! I will miss the people there and I agree that Leslie does a great job. Again, thank you.

• C

  Christina Day
  5

  I love key bank why the low score? Btw, on unemployment benfits card you can withdraw 1500 at one time. Keep up Good work, as long as you ladies keep smiling we love ya.

  Response from the owner

  Hi Christina! Thank you for the glowing review. We're always here if you need us. Have a great weekend! ^SH

• K

  Kyle Fidler
  1

  If I could give them 0 stars I would. All I want is a notary signature. This is second time I have been here today. Waited 20 min the first time and sitting for over 10 mins so far this time watching bankers talk to each other and on the phone. It’s no wonder they keep closing key banks. I will be closing all 3 of my accounts after today also. Don’t waste your time or effort banking here.

  Response from the owner

  Hi Kyle, This certainly isn't the type of service we strive to provide our clients and I'm sorry that you had this experience. I will forward this info to our Branch Experience Team for their review. ^LH

• D

  Drew Young
  3

  I have banked with key for 10 years now. Seems as though keycorp has been in a pretty major downturn over the last few years closing branches all over the state. This is the last one left in kokomo so unfortunately my only choice of branches. As a result the branch is always super busy so expect a wait time standing in line. One time I waited in like over 20 minutes just to see a teller. Time is money and they are wasting it. This branch is clean and kept for the most part but the cons outweigh the pros. I was disappointed with the closing of the other branches because the same thing happened in the previous county I use to live in and I am having to deal with the same issue now with what's left here. I use to sware by them and suggest to my friends to bank with key but over the last few years that perspective has changed and I have considered banking some place else. They charged me a $6 fee to have them print a two page bank statement of my checking account... They use to send these to me in the mail for free every month... But "go paperless" and just so happen to need a print out and get hit with a fee for it? Not cool at all. Seems like they try to squeeze every last extra cent out of people. It didn't use to be that way. I'll be happy the day that I pay off all my debts to them so I can seek a better banking option.

  Response from the owner

  We're sorry to hear about the closing of the branch you typically visit but we're happy the branch you visit is providing you with good service. If there is ever anything you need, just let us know. ^ JJ

• R

  Ricky Kingdom
  5

  I have banked with almost every bank you can think of just to name a few solidarity, capital one, community first , harris, financial builders regions and even overseas banks and many more but out of all the banks I've been to I have never received customer service like I receive at key bank I would advise everyone to bank with them they have a manager named LESLIE who is very helpful , knowledgeable and professional she really will fix any issues you may have without excuses you will not be unsatisfied if you bank with them Thank you LESLiE

• K

  Kristen Smith
  1

  Trying to help out my parents who are in their 80s and handicapped do their banking and also have an account there but I can’t do anything at this bank to help them unless I have an account there.

  Response from the owner

  Kristen, I’m sorry you are having this experience. We can only speak to an account owner, talk to your parents to see if they are willing to add you on to their accounts as an authorized account owner. If you have additional questions, please email us at [email protected] with your parents full account name, including your name, contact phone number and zip code. Thank you. ^JL

• N

  Novemberonathursday manymoonsago
  1

  Got to hoffer st location at 4:55 knowing it closes at 5 only to discover you had your lobby doors locked.. I needed to conduct inside business.. Thx so much for my wasted trip and delaying a time sensitive banking need.. VERY UNHAPPY!!!

  Response from the owner

  Many of the bank’s branches close midday on May 23 to accommodate employee to participate in the bank’s 28h annual Neighbors Make the Difference Day. Volunteering for more than 860 service projects in KeyBank’s markets, from Maine to Alaska. ^JL

• W

  William Lowe
  3

  Can't use restroom there no customers aloud.

  Response from the owner

  Hello William, thank you for getting in touch. We do not allow non clients to use restrooms for security reasons as they are in a non public area. We apologize for any inconvenience. Thank you.^CH

• T

  Tom Scott
  1

  Why keep the lobby closed except by appointment when other retailers are open? What an overreaction.