KeyBank Beechmont Ave, Cincinnati

KeyBank Reviews

• J

  James Whittaker
  1

  Tried to access Key Bank Anderson OH and it was impossible. Every time I entered my account number, they said it wasn't correct. OF COURSE IT IS CORRECT. AND WHEN I ENTERED MY DEBIT CARD NUMBER< they said it wasn't correct. OF COURSE IT WAS CORRECT. Then I tried to phone this branch, and they never answered the phone. It went from 1 recording to the next and never gave me the option to talk to a person there. This is unbelievable to me. This is a Service Industry, and this bank PROVIDES NO SERVICE. If this continues, I will no longer do any business with this bank.

• M

  Michael Alexander
  5

  We've banked with Key Bank for about 5 years now. Like with any bank, we've ran into minor issues now and then, usually procedural things that just stink to deal with. However, we've always had good service and quick response to overcome issues. At this specific location, we've always had polite reps, good service, and someone willing to discuss any issues with us and not just push us aside with an, 'it is what it is, deal with it' attitude.

• J

  Jason Nunya
  1

  I closed my accounts at key solely due the the worst customer service I ever experienced at this Beechmont location. I went in on a Saturday to open another account and was told to wait for someone that was on the phone and he would set up the account. After 30 minutes of I was told there wasn't enough time to set up the account before the bank closed. Wasted over 40 minutes of my time so I closed all my accounts and took my business to Park national. Very pleased so far, and they have extended weekend hours and are even open Sunday until 3 pm.

  Response from the owner

  Hello: I'm sorry to hear you had a bad experience with the branch. I have forwarded this information to the appropriate area. We do appreciate you taking the time to provide your feedback. ^KeyBank Customer Care

• M

  Morgan Pettyjohn
  1

  The worst bank and bank branch. The employees constantly lie to you about your account. Keybank had a hold on a Zelle payment and would not explain why. The money was taken out of the senders account but not put into mine even though it said received. Nobody could tell me where my money was. The employees at the branch are distasteful and they lie about things in the pending status. Learn how to do your job and maybe you would get more stars.

  Response from the owner

  Hello Morgan, thank you for getting in touch. We would be happy to review your concerns. Please email your full name, billing ZIP code and phone number to [email protected] if you need assistance. Please reference case# 28487 Thank you.^CH

• R

  Read And Believe Thank you
  1

  Hey Jason! Your right buddy....... I have banked with Key Bank for many many years, This location really is and. The staff are very rude never smile aren't happy or something. No good customer service at all. The teller at from (old woman) doesn't even ask how she may help you( the customer) she just stare at you until you move forward. I have never experienced smiles or manners at this let bank. From my understanding Anderson township is suppose to be this great happy nice community. Welp it's not people. I moved to Anderson from the east side of Cleveland Ohio inner city parts. I'd expect this service back home not in Anderson tho. Get better staff please. I have to drive myself to east gate or down to Mount Washington for better service so I won't need around and catch a case from knocking out of the teller here! Very bad people smh

  Response from the owner

  Hi Jason - I'm sorry to hear about the service you have received at our branch. I will be happy to forward your comments on in hopes of improving on the level of customer service we are providing. If there is anything else we can do, please let us know. ^ JK

• M

  Mick Broderick
  5

  i love keybank!!! ive been using key for years and they always have your back!! incredible customer service, great products and the best rates going!! ive had experience with all banks in cincinnati and i would never use any other bank for my banking needs!! keybank IS BY FAR the best bank around!! dont listen to these ONE-STAR haters

  Response from the owner

  Good Morning Nick, thank you very much for taking the time to post this great review! We will forward your comments to the branch. We are here to help if you ever need us. Thank you and have a great day!^CH

• K

  Kristen Bailey
  5

  Great bankers; professional, knowledgeable & friendly!

  Response from the owner

  Hello Kristen, we appreciate the 5-star rating and review! Hope you have a great day 😊 ^PR

• j

  jennifer jonas
  1

  It seems like rude service is all that’s offered at any given Key location. Very disappointed.

  Response from the owner

  Hi Jennifer, if there is something that occurred at a KeyBank location we are happy to look into it. Please send us a message at [email protected] with more information, thanks! ^ JJ