KeyBank Harrell Pkwy, Noblesville

KeyBank Reviews

• B

  Britney Piljagic
  1

  I have to go here daily to drop deposits off for my job, and not only are they so slow... I come through the drive through and literally wait almost 20 min before anyone even acknowledges that I am there. It's every single time. I dont know the guys name but he is extremely slow and rude. There is no reason for it to take this long when I'm the only one out here.

  Response from the owner

  Britney, thank you for your feedback. If you would like to provide us with additional information, send to us at [email protected] including #59352, your full account name with a contact phone number and zip code. Thank you. ^JL

• E

  E VK
  1

  I have been a key bank member for years. I have a good standing with them. For some reason, every person I have ever dealt with here acts like they are put out or just plain rude. I will try and be careful with my next point. I also feel like I am treated differently because of the way I look. I am not in a suit and not "other" things. I have a good amount of money in my account but yet they have given me a hard time about certain transactions. Anyways, I don't want to out right say anything, so I'll just say this....avoid this branch.

  Response from the owner

  Hi Feenix - The situation you described is definitely not something acceptable here at Key. Can you send an email with your contact information and more details of what happened to [email protected]? We will be happy to have this looked into. Thank you. ^JF

• C

  Craig M Hirsty
  1

  Trash! This is the worst bank ever. Their customer service is atrocious. They play games with deposits and holds (this branch puts a hold on a check, but if I take it to another branch there is no hold). The manager here should be let go...she is awful. A large rock would provide better service! Their mobile app looks and functions like it was built in the 90s.

  Response from the owner

  Hi Craig, we understand that overdrafts and deposit holds can be frustrating. Any time a deposit hold is placed we will notify you. Our availability disclosures are available online at Key.com. To avoid overdrafts we offer overdraft protection, consent options, and the Hassle-Free account, which features no overdraft fees. If you would like to discuss this with us further please email [email protected] to go over your account in detail. ^PG

• B

  Bhagwat Dhingra
  2

  Poor Customer Service. You get your work done and get extra taunts from the employees and managers at this branch. Sorry I have to go other places and sorry I don’t have time to chit chat like you guys. I am not low on patience, but I am low on valuable time wasted at the branch. This branch used to be great, don’t know what happened...

  Response from the owner

  We're sorry to hear about the experience you've had at this branch, Bhagwat. I'll be sure to forward your concerns on for review. We hope you have a great weekend. ^ JJ

• s

  stephen spiker
  5

  Laurie the branch manager is simply the best. I switched my accounts to Key Bank because of her and the outstanding customer service she provides. As long as she is there, Key has my business!

  Response from the owner

  Hi Stephen - We think Laurie is pretty awesome too! We will be sure to pass along the kind words to her. Have a great evening! ^JF

• J

  Jesse Virgil (hometownrival)
  4

  The hours they’re open aren’t super convenient (but that’s most banks). I’ve always received friendly and helpful service.

  Response from the owner

  Hi Jesse, Thanks so much for taking the time to provide your feedback and wonderful rating, we really appreciate it. I hope you have a great week!!! ^LH

• p

  phobos2k2
  5

  Friendly banking. Key isreally improving their services and the Noblesville staff are great.